Aarhus University Seal

Summer University Residence Information

 

Egmont Studentergaard 

Tranekærvej 58, 8240 Risskov 

This website provides important information about your residence as a participant in AU Summer University.

If you do not find answers to your questions here or in your residence folder, please contact AU Housing.

Fact sheet

Dormitory

Large corridor dormitory shared by Danish and International students. 

Room    Single room

Bathroom

Private

Shared facilities

Common living room with kitchen (shared among 14 people).

Find more information under the tab "Common areas".

Internet 

The internet cost is included in the price. However, you must bring or buy a network cable (LAN) to connect to the internet. You must also bring or buy a router if you want to access the internet wirelessly (WiFi).

Find more information under the tab "Internet".

Laundry

The laundry cost of up to 65 DKK/per month is included in the price. 

Find more information under the tab "Laundry".

Terms and conditions

By accepting the housing offer provided by AU Housing, I accept that:

  • The price includes a 200 DKK non-refundable booking fee.
  • I can cancel my housing up to 14 days after the date I accepted the housing offer. Cancellations made after 14 days will not be refunded. Cancellation must be sent to housing@au.dk
  • All communication regarding my housing will be by email, and I will therefore check my email (including my spam folder) regularly.
  • I will sign a housing contract, a key agreement and possibly an internet agreement upon arrival.
  • My room/apartment is for my personal use only. I am therefore not allowed to sublet or have overnight visitors.
  • I will make sure that I know and respect the house rules of my residence. I will ask my landlord or caretaker as well as my fellow dorm- or housemates about the house rules.
  • I will take part in cleaning the common areas in my residence. I will ask my landlord or caretaker as well as my fellow dorm- or housemates about the cleaning agreements.
  • Smoking is not allowed either in my room/apartment or in the common areas.
  • Pets are not allowed either in my room/apartment or in the common areas.
  • I will make sure that I know and respect the latest moving-out date and time. I will check my housing offer and contract. 
  • I will clean and tidy up my housing according to the instructions given by AU Housing. If not done sufficiently, I will be charged a cleaning and/or a garbage fee.
  • I will leave my housing in the same condition as I received it. If my housing (including furniture) is left with damages, I will be charged the cost of repairs.

Preparation and arrival

What to bring or buy

We advise you to bring or buy:

  • Duvet and pillow if you do not wish to use the left-behind ones*
  • Duvet- and pillow covers
  • Towels, dishcloths and kitchen towels
  • Hand soap, dish soap, cleaning supplies and toilet paper (some residences provide this)
  • Internet router and cable if relevant (find more information under the tab "Internet") 
  • Decorations to make it feel like home (be aware that not all residences allow drilling in the wall)

* For environmental reasons, we ask our departing tenants to leave behind their duvet and pillow. You are free to use these items, if you bring a duvet- and pillow cover. If you do not wish to use the left-behind duvet and pillow, we encourage you to bring your own.

What not to bring or buy:

All rooms offered via AU Housing have basic furniture such as a bed, a table, a chair, a lamp and storage. Additionally we will provide you with a mattress protector and a bed sheet. 

Your kitchen will be equipped with basic kitchen utensils such as forks, knives, spoons, plates, glasses, cups, pot(s) and pan(s). We do not provide kitchen equipment such as coffee machines, rice cookers, boilers or similar. If you need this type of equipment, you must buy or bring it. 

Arrival and key collection

You can collect your key in the reception at the International Centre.

The address is Høegh-Guldbergs Gade 4A, 8000 Aarhus C.

You can collect your key from 2 pm on the first date of your housing period. You can collect the key during our regular opening hours (workdays 12 noon - 2 pm) or our extended opening hours (see below). 

Opening hours in term 1

Date  Opening hours 

Key collection day

Extended opening hours

Monday 1 July 2024 2 pm - 10 pm

Workdays

Regular opening hours 

Tuesday 2 July 2024

Wednesday 3 July 2024

Thursday 4 July 2024

Friday 5 July 2024

Monday 8 July 2024

And the following workdays...

12 noon - 2 pm

Opening hours in term 2

Date

Opening hours 

Key collection is possible from

Extended opening hours 

Monday 15 July 2024

2 pm - 4 pm

Workdays

Regular opening hours 

Tuesday 16 July 2024

Wednesday 17 July 2024

Thursday 18 July 2024

12 noon - 2 pm 

Key collection day

Extended opening hours 

Friday 19 July 2024

12 noon - 7 pm 

Weekend

Extended opening hours 

Saturday 20 July 2024

Sunday 21 July 2024

12 noon - 4 pm

Workdays

Regular opening hours 

Monday 22 July 2024

And the following workdays...

12 noon - 2 pm 

Travel plans and key collection

We recommend that you make your travel plans so that you arrive and can collect your keys during our opening hours. If you arrive outside our opening hours, you can ask someone else to collect your key for you. If you do not know anyone you can search for someone to help you via the Facebook groups:

Directions

Below you can find directions to and from the International Centre. 

Find more information under the tab "Getting arround". 

Key fob lock system

The plastic chip for unlocking the entrance doors at the dormitory must be updated when you move in. Update the chip by placing it in front of a sensor and holding it there until the green light has flashed four times. It’s important that you don’t remove the chip before the four flashes.

You must update the chip every fourth day hereafter. If you do not update the chip, it does not work for the door.

Where to find the sensors?

At Egmont Studentergaard you can find key sensors at all entrances. 

Housing contract and internet agreement

You must sign and return the housing contract and the internet agreement within 3 days of your arrival*. They can be returned to the Information Desk in Nobelparken or to the AU Housing reception at the International Centre within the opening hours.

*If you collected your key during our opening hours, you already signed and returned the housing contract and the internet agreement. 

Moving-in checklist

Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.

Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in a charge.

Cleaning of common areas in shared apartments

Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.

We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly. 

During your stay

Keys and chips

You have received 1 key chip/key fob and 1 key (approx):

  • The key chips/key fobs are for the entrances, halls, the room, the laundry facilities and other shared facilities (read more about the key fob system below)
  • The key is for the toilet in your room

When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).

What is the key tag for?

Make sure to remember your keys and keep them safe

When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times. 

Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.

If you lose your key, please find relevant information under the tab "In case of emergency". 

Key fob lock system

The plastic chip for unlocking the entrance doors at the dormitory must be updated when you move in. Update the chip by placing it in front of a sensor and holding it there until the green light has flashed four times. It’s important that you don’t remove the chip before the four flashes.

You must update the chip every fourth day hereafter. If you do not update the chip, it does not work for the door.

Where to find the sensors?

At Egmont Studentergaard you can find key sensors at all entrances. 

Caretaker

The administration's office can get you in contact with a caretaker. 

Please use the contact form to get in contact with the administration's office. The form is in Danish, but you can translate it in the browser setting. 

The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence. 

AU Housing is responsible for furniture and kitchen equipment.

In case of emergency

Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?

Outside working hours:

Lost your key? Contact the dormitory's lockup guards, whose contact information you can find here. Be aware of a 100 DKK fee.

Other urgent* matters? Emergency number (Preben Tolstrup): +45 2510 0701

*You can call the emergency number with matters of the utmost urgency e.g. water damage, fire or break-in. 

House rules

Make sure that you are aware of and follow the house rules during your stay. 

Cleaning

We advise you to clean your room weekly as this helps to limit damages and excessive wear. 

Cleaning of common areas
The tenants of every corridor have a joint responsibility for cleaning the common areas including the corridors and kitchen and its inventory according to the guidelines of the cleaning. 

The guidelines can be acquired at the office and are from time to time pinned unto the kitchen wall/door by the caretakers. In case of neglect of cleaning the area or the guidelines are not followed, the administration can order cleaning from an extern company at the expense of the residents.

Waste sorting and "Pant"

Waste sorting

In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.

Residual waste should always be disposed of in trash bags, securely tied with a knot.

Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.


"Pant" (the Danish deposit and return system)

"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'. 

You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.

The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.

Protecting your bed

On top of your bed, there is a top mattress and waterproof cover. In addition to this, you will be provided with a mattress protector when you pick up your keys. These covers are designed to protect your bed and maintain hygiene standards. You can find the names of the covers and their proper order in the image below. 

Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the mattress protector.

Before you move out, please wash the waterproof cover and arrange the covers in the correct order as shown in the image. Furthermore, kindly dispose of the mattress protector or take it with you when you leave. Failure to do so will result in a garbage fee. 

How to put on bed linen

Furniture and kitchen equipment

The furniture and kitchen equipment in your residence is provided by AU Housing.

If any of the furniture or kitchen equipment is missing or damaged when you move in, please contact AU Housing. 

The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). If the furniture is left with damages, you will be charged the cost of replacement or repairs.

Furniture:

  • Ceiling lamp
  • Window blinds
  • Bed (90x200 cm) with a top mattress and waterproof cover
  • Bed table or similar
  • Desk
  • Chair
  • Desk lamp
  • Storage

In addition to this, you will be provided with a mattress protector and bed sheet. 

Kitchen equipment: 

The kitchen is equipped with basic kitchen equipment for preparing and consuming meals. 

Please contact AU Housing if you are missing some of the following basic kitchen equipment: plates, bowls, glasses, cups, cutlery, cutting boards, trivets, pans, pots, kitchen knives, kitchen utensils (palette knives, spoons, kitchen pliers).

We do not provide kitchen equipment such as coffee machines, rice cookers, boilers or similar. If you need this type of equipment, you must buy or bring it. 

Please note, that previous tenants sometimes leave kitchen equipment that we do not provide behind. If these break, we will not replace them. 

Common areas

Shared facilities: common room, common kitchen, laundry room, bicycle shed, atrium

For more information about the common areas and shared facilities, please ask your fellow dorm mates or caretaker. 

Laundry

The laundry cost of approx. 65 DKK/month is included in the price.

You receive a laundry chip when collecting your keys. 

The laundry room is located in the basement. 

Please note, that you do not need to use any kind of detergent or soap as the laundry machines provide this automatically.

If you need further information about the laundry facilities, please contact the administration's office. 

Login and reservation

If you have a Danish phone number (+45) you can get a username and password sent to your phone. You get this by placing your key chip on the machine and following the instructions on the display of the machine. If you do not have a Danish phone number you have to reserve a time directly on the machine every time. 

Internet

DSTNY College network

E-mail: support@ipvision.dk
Phone: +45 8877 6969

Phone hours:
Mon - Fri: 9 am - 4 pm 


Read more about their support terms in the guide to internet connection above.

You have internet access from DSTNY College network via a wall socket. Connect your computer to the socket in the wall using a network cable (LAN).

Network cable and router
Please note that you must bring or buy a network cable (LAN) to connect to the internet.

Additionally, if you wish to access the internet wirelessly (Wi-Fi), you must bring or buy a router.

Getting around

In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus. 

For your smartphone

  • Rejseplanen - Journey planner
    The easiest way to find your way around both Aarhus and Denmark is with the “Rejseplanen” (Journey Planner) app.
  • DSB 
    Finding and buying train tickets with Denmark’s national train service (DSB) is quick and easy with the DSB app.
  • Midttrafik
    The Midttrafik app allows you to buy single tickets and multiride tickets for the city buses (yellow), the regional buses (blue), and the light rail (L1 & L2) in Aarhus.
  • AU Find
    You can use the AU Find app to find information about a person, a building or a unit at Aarhus University.
  • Midttrafik live
    This app allows you to see the buses in real time and you can see updated departure times and information about the traffic. 

During your stay

During your stay, you are required to:

  • Make sure to remember your keys and keep them safe 
  • Make sure to pay your rent (and deposit)
  • Get to know your landlord/caretaker and fellow dorm-/housemates 
  • Make sure that you are aware of and adhere to the house rules
  • Read the maintenance regulation guidelines (if applicable)
  • Make sure that you are aware of and adhere to the cleaning rules
  • Learn how to properly sort your waste and "pante" 
  • Protect your bed by using bed covers

Additional instructions and relevant information can be found in the tabs below.

Additionally, we advise you to be aware of the following: 

  • The notice of termination deadlines (in case you need to shorten your contract)
  • The latest possible moving-out date and time
  • The moving-out procedures 

Additional instructions and relevant information can be found under "Moving out".

Keys and chips

You have received 1 key chip/key fob and 1 key (approx):

  • The key chips/key fobs are for the entrances, halls, the room, the laundry facilities and other shared facilities (read more about the key fob system below)
  • The key is for the toilet in your room

When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).

What is the key tag for?

Make sure to remember your keys and keep them safe

When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times. 

Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.

If you lose your key, please find relevant information under the tab "In case of emergency". 

Key fob lock system

The plastic chip for unlocking the entrance doors at the dormitory must be updated when you move in. Update the chip by placing it in front of a sensor and holding it there until the green light has flashed four times. It’s important that you don’t remove the chip before the four flashes.

You must update the chip every fourth day hereafter. If you do not update the chip, it does not work for the door.

Where to find the sensors?

At Egmont Studentergaard you can find key sensors at all entrances. 

Rent and deposit

Rent payment

You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK. 

At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.


Deposit

You must pay a deposit of one to three months’ rent (see your contract).

The deposit payment will be charged as a separate payment at the same time as the second month's rent.

The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.

Questions

If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts. 

Caretaker

The administration's office can get you in contact with a caretaker. 

Please use the contact form to get in contact with the administration's office. The form is in Danish, but you can translate it in the browser setting. 

The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence. 

AU Housing is responsible for furniture and kitchen equipment.

In case of emergency

Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?

Outside working hours:

Lost your key? Contact the dormitory's lockup guards, whose contact information you can find here. Be aware of a 100 DKK fee.

Other urgent* matters? Emergency number (Preben Tolstrup): +45 2510 0701

*You can call the emergency number with matters of the utmost urgency e.g. water damage, fire or break-in. 

House rules

Make sure that you are aware of and follow the house rules during your stay. 

Cleaning

We advise you to clean your room weekly as this helps to limit damages and excessive wear. 

Cleaning of common areas
The tenants of every corridor have a joint responsibility for cleaning the common areas including the corridors and kitchen and its inventory according to the guidelines of the cleaning. 

The guidelines can be acquired at the office and are from time to time pinned unto the kitchen wall/door by the caretakers. In case of neglect of cleaning the area or the guidelines are not followed, the administration can order cleaning from an extern company at the expense of the residents.

Waste sorting and "Pant"

Waste sorting

In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.

Residual waste should always be disposed of in trash bags, securely tied with a knot.

Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.


"Pant" (the Danish deposit and return system)

"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'. 

You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.

The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.

Protecting your bed

On top of your bed, there is a top mattress and waterproof cover. In addition to this, you will be provided with a mattress protector when you pick up your keys. These covers are designed to protect your bed and maintain hygiene standards. You can find the names of the covers and their proper order in the image below. 

Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the mattress protector.

How to put on bed linen

Furniture and kitchen equipment

The furniture and kitchen equipment in your residence is provided by AU Housing.

If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.

The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.

Furniture:

  • Ceiling lamp
  • Window blinds
  • Bed (90x200 cm) with a top mattress and waterproof cover
  • Bed table or similar
  • Desk
  • Chair
  • Desk lamp
  • Storage

In addition to this, you will be provided with a mattress protector when you collect your keys.

Kitchen equipment: 

The common kitchen is equipped with basic kitchen equipment for preparing and consuming meals. 

Please contact AU Housing if you are missing some of the following basic kitchen equipment: plates, bowls, glasses, cups, cutlery, cutting boards, trivets, pans, pots, kitchen knives, kitchen utensils (palette knives, spoons, kitchen pliers).

We do not provide kitchen equipment such as coffee machines, rice cookers, boilers or similar. If you need this type of equipment, you must buy or bring it. 

Please note, that previous tenants sometimes leave behind kitchen equipment that we do not provide. If these break, we cannot replace them. 

For environmental reasons, we encourage our departing tenants to leave behind their duvet and pillow. You are free to use these items, if you bring a duvet- and pillow cover. If you do not wish to use the left-behind duvet and pillow, we encourage you to bring your own.

Please be aware that duvet and pillow covers, towels and bed sheets are not provided. We kindly ask that you bring these items with you or buy them upon your arrival. For hygienic reasons, it is mandatory to use a bed sheet during your stay. 

Please also be aware that some in residences you might need to bring or buy a network cable (LAN) to connect to the internet and a router if you have a wireless internet connection (Wi-Fi). 

Common areas

Shared facilities: common room, common kitchen, laundry room, bicycle shed, atrium

Study room/common room
Opening hours: 06:00-24:00 every day. The study room is located in the basement. There are 3 cubicles where you can sit and focus. Additionally, there are 2 meeting tables and chairs, as well as sofas and armchairs. After 17:00, the room can be used for relaxation and games.

You can see the rules and regulations for the use of the room here.

Laundry

The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.

You receive a laundry chip when collecting your keys. 

The laundry room is located in the basement. 

Please note, that you do not need to use any kind of detergent or soap as the laundry machines provide this automatically.

If you have a Danish phone number (+45) you can get a username and password sent to your phone. You get this by placing your key chip on the machine and following the instructions on the display of the machine. If you do not have a Danish phone number you have to reserve a time directly on the machine every time. 

Internet

DSTNY College network

E-mail: support@ipvision.dk
Phone: +45 8877 6969

Phone hours:
Mon - Fri: 9 am - 4 pm 


Read more about their support terms in the guide to internet connection above.

You have internet access from DSTNY College network via a wall socket. Connect your computer to the socket in the wall using a network cable (LAN).

Network cable and router
Please note that you must bring or buy a network cable (LAN) to connect to the internet.

Additionally, if you wish to access the internet wirelessly (Wi-Fi), you must bring or buy a router.

Getting around

In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus. 

For your smartphone

  • Rejseplanen - Journey planner
    The easiest way to find your way around both Aarhus and Denmark is with the “Rejseplanen” (Journey Planner) app.
  • DSB 
    Finding and buying train tickets with Denmark’s national train service (DSB) is quick and easy with the DSB app.
  • Midttrafik
    The Midttrafik app allows you to buy single tickets and multiride tickets for the city buses (yellow), the regional buses (blue), and the light rail (L1 & L2) in Aarhus.
  • AU Find
    You can use the AU Find app to find information about a person, a building or a unit at Aarhus University.
  • Midttrafik live
    This app allows you to see the buses in real time and you can see updated departure times and information about the traffic. 

Getting to know Aarhus

Aarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.

The city of Aarhus is home to more than 350,000 people, and around 14% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!

Socialising and well being

Socialising and making friends

Below you can find information on how and where to socialise and make new friends. 


Well being

Below you can find help if you are struggling or need someone to talk to regarding your well-being. 

Socialising and well being

Social programme

Each year the AU Summer University team plan a fun and diverse social programme with a wide range of activities offered to anyone who is participating in the AU Summer University. 

Find more information via the links below. 


Socialising and making friends

Below you can find information on how and where to socialise and make new friends. 


Well being

Below you can find help if you are struggling or need someone to talk to regarding your well-being. 

Moving out

Latest moving-out date

You must move out and return the key before 9 am on Sunday 28 July (Term 1) or Sunday 11 August (Term 2). The latest moving-out date is specified in your housing offer and short-term contract. You may move out and return the key before this date if you prefer to do so.

During your stay, we will send you a moving-out email and ask you to submit your key return information including your moving-out date. 

NB: It is not possible to move out after the latest moving-out date. If you need additional housing please find information under the tab "Housing at the private market in Aarhus" on the Housing service website

What to do with bed covers, duvet, pillow and bed sheet

Mattress protector
Make sure to take it with you or throw it out when you move out. If you don't, you will be charged a garbage fee.

Waterproof cover
Make sure to wash it and put it back on your bed in the order shown in the image. If you don't, you will be charged a cleaning fee. 

Top mattress
Make sure to leave it on the bed in the order shown in the image.

Duvet pillow and bed sheet
For environmental reasons, we ask you to leave your duvet, pillow and bed sheet for the next tenant. It must be clean and in good condition. Make sure to wash it and leave it folded on the bed. 

Clear out your housing

AU Housing will inspect your housing after your departure. To avoid unnecessary expenses, we ask you to follow the instructions below.

  • You must throw out or take all personal belongings (including the mattress protector) with you.
  • For environmental reasons, we encourage you to leave your duvet, pillow and bed sheet for the next tenant. It must be clean and in good condition. Make sure to wash it and leave it on the bed.
  • If there are any items (e.g. food items such as spices, flour, oil etc., cleaning products, electrical devices or home decorations) that you wish to pass on to the next tenant, please leave it on the table with a note saying: "This has been left by the previous tenant. Keep what you want and discard the rest".
  • If you have your own kitchen (e.g. in studios and shared apartments) you must remove all kitchen equipment from cupboards and drawers. Make sure to clean it, put it in bags and place (and leave) them on the kitchen table. Hereafter, clean all the cupboards and drawers thoroughly. If you do not remove and clean the kitchen equipment you will be deducted the cleaning costs from your deposit.

Please note:

You must follow the guidelines regardless of the initial state upon arrival. 

If you leave anything behind (aside from the duvet, pillow and bed sheet) you will be charged with a garbage fee of a minimum of 500 DKK (500 DKK for the first hour, hereafter 350 DKK/hour). If you do not remove and clean the kitchen equipment you will be charged the cleaning costs. 

If you have any doubts about how to cleat out your housing, please contact us before you move out. 

Clean your housing

Before you move out you must clean your housing including the common areas. You can find a cleaning checklist and a guide to Danish cleaning products below and in your residence folder. 

Please note:

AU Housing will inspect your housing after your departure. In case of insufficient cleaning or damages, you will be charged the costs of cleaning or repair.

The responsibility lies with the tenant to ensure a thorough cleaning following our guidelines regardless of the initial state upon arrival. If you have difficulties cleaning something, please contact us before moving out. 

Return your keys

When and where to return your keys

During your stay, we will send you a moving-out email and ask you to submit your key return information including your key return location. 

You must return your keys to one of the following locations:

  • Information Desk / Nobelparken 1451 - 116 (Monday to Friday from 8.30 am to 2 pm until 9 August) 
  • Reception at International Centre / Høegh Guldbergs Gade 4A (during opening hours*)
  • Mailbox at International Centre / Høegh Guldbergs Gade 4A (outside opening hours)

*Our regular opening hours are Monday to Friday from 12 noon am to 2 pm, and our extended opening hours are Sunday 28 July and Sunday 11 August from 7.30 to 9 am.

NB: If you do not return your keys before 9 am on the latest moving-out date it may cost you up to 6000 DKK as we may have to order a locksmith.


How to return your keys

Please place your keys in the envelope provided in the residence folder. Make sure that the envelope contains a copy of the key agreement and make sure to close it securely.

If you return the key outside opening hours, please put it in the mailbox right outside the main entrance of the International Centre:

NB: Do NOT leave your keys in your room or in the mailbox at your residence


How to return your residence folder

If you return your keys within opening hours, please also return the residence folder.

If you return your keys to the mailbox, please leave the residence folder in your room.

NB: Please make sure to empty the residence folder for papers with personal information including your name. 


Please be aware...

That all keys noted in the signed key agreement must be returned. If you lose any keys, you must pay for lock conversion and/or key replacement (up to 6000 DKK).