Thomas Koppels Gade 1, 8000 Aarhus C
| Room | Single room |
Bathroom | Private |
Kitchen | The kitchen is shared with 10 other students. |
Shared facilities | Common room, laundry room, study room, fitness facilities, bar, reuse room. Find more information under the tab "Common areas". |
Internet | Internet access and Wi-Fi are provided at the residence. You do not need to bring a cable or router. Find more information under the tab "Internet". |
Laundry | The laundry cost of up to 65 DKK/per month is included in the price. Find more information under the tab "Laundry". |
By accepting the housing offer provided by AU Housing, I accept that:
We advise you to bring or buy:
* For environmental reasons, we encouragetenants to leave behind these items instead of throwing them out. You may therefore find these items in your housing.
See measurements under the tab "Furniture and kitchen equipment"
What not to bring or buy:
All rooms offered via AU Housing have basic furniture such as a bed (90x200 cm), a table, a chair, a lamp and storage. Additionally, we will provide you with a duvet, pillow, a mattress protector, and a waterproof cover for your bed.
Your kitchen will be equipped with basic kitchen utensils such as forks, knives, spoons, plates, glasses, cups, pot(s) and pan(s). We do not provide kitchen equipment such as coffee machines, rice cookers, boilers or similar. If you need this type of equipment, you must buy or bring it.
You can collect your key in the reception at the International Centre. The address is:
Høegh-Guldbergs Gade 4A
8000 Aarhus C
You can collect your key from 14.00 on the first date of your housing period.
You can collect the key during our regular opening hours (Monday - Friday, 12.00 - 14.00) or our extended opening hours (see below - addiotional hours may be added).
Date | Opening hours | |
| Wednesday | 1 July 2026 | 14.00 - 16.00 |
| Thursday | 2 July 2026 | 12.00 - 14.00 |
| Friday | 3 July 2026 | 12.00 - 14.00 |
| Saturday | 4 July 2006 | 12.00 - 14.00 |
| Sunday | 5 July 2026 | 12.00 - 14.00 |
Monday And the following workdays... | 6 July 2026 | 12.00 - 14.00 |
Date | Opening hours | |
Wednesday | 15 July 2026 | 14.00 - 16.00 |
Thursday | 16 July 2026 | 12.00 - 14.00 |
Friday | 17 July 2026 | 12.00 - 14.00 |
Monday | 20 July 2026 | 12.00 - 14.00 |
Tuesday | 21 July 2026 | 12.00 - 14.00 |
Wednesday | 22 July 2026 | 12.00 - 14.00 |
Thursday | 23 July 2026 | 12.00 - 14.00 |
Friday | 24 July 2026 | 12.00 - 14.00 |
Saturday | 25 July 2026 | 12.00 - 14.00 |
Sunday | 26 July 2026 | 12.00 - 14.00 |
Monday And the following workdays... | 27 July 2026 | 12.00 - 14.00 |
If you arrive outside our opening hours, you can ask someone to collect your key for you. If you do not know anyone, you can search for someone to help you via the WhatsApp group AU Summer University Housing (Key collection). You will receive the link in an information email from AU Summer University.
We do have a limited number of key boxes available for self-service collection outside opnening hours. However, we recommend collecting your key from the reception or asking someone to help you. If you collect the key from a key box, you must return to International Centre to collect your housing folder. If someone staying at the same residence as you collects your key and housing folder for you, you can skip the trip to International Centre.
Below you can find directions to and from the International Centre.
Find more information under the tab "Getting arround".
You must sign and return the housing contract and the internet agreement within 3 days of your arrival*. They can be returned to the Information Desk in Nobelparken or to the AU Housing reception at the International Centre within the opening hours.
*If you collected your key during our opening hours, you already signed and returned the housing contract and the internet agreement.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in a charge.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
Thomas Koppelsgade 1, 8000 Aarhus
You can collect your key from 1 pm on the first work-/weekday of your housing period. You can also collect your key any following work- /weekday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 13.00 on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 13.00 on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
If you arrive outside our opening hours, you can ask a mentor, contact person or friend to collect your key on your behalf. You can inform us through the key collection information form mentioned below. If you do not know anyone who can collect your key for you, please contact us at housing@au.dk.
Please be aware that it is a prerequisite to collect your key that you submit your key collection date via the key collection form. You will receive a pre-arrival email with a link to the form approximately 2-3 weeks before your contract starts.
Please submit the form no later than the deadline given in the email
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
NB: You are responsible for cleaning of common areas before your moving-out inspection no matter when you moved in – before or after your roommate.
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
It is your responsibility to ensure yourself and your belongings while you are staying in Denmark, as Aarhus University does not cover any losses that may occur. We highly recommend that you take out insurance either before or immediately after your arrival.
Read more about insurance in Denmark here.
You have received 2-3 black chips and 1 key (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
If none of the above numbers answer, please use the number below:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and possibly bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, each floor has it's own cleaning scheduel, and each resident is responsible for cleaning either the shared kitchen or the corridor every fifth/sixth week. You can see from the plan, when it is your turn to clean a given area. The plan is based on a rotation system. One week you must clean the corridor, 5/6 weeks later, you must clean the shared kitchen.
The caretaker is checking up on the cleaning every Monday morning between 7.15 and 8 am. He leaves a mark on the checklist in the week in question in the cleaning room, if the cleaning cannot be approved.
If everything is cleaned properly, there will be no mark.
The amount for the insufficient cleaning will automatically be charged over the rent.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
Indoor shared facilities: common room, laundry room, study room, fitness facilities, bar, reuse room
Outdoor shared facilities: bicycle cellar, yard area, roof terrace
On each floor, there is a shared kitchen with room enough to prepare the food and enjoy it together with the other residents if you feel like it.
There is also a handful of other shared facilities available for all residents, for example a laundry room, a bicycle cellar, a roof terrace, a common room, a TV-room, a bar and study rooms. There is also fitness facilities that you can use against a monthly payment.
Locations:
The laundry room is located in "Studiestræde" between building 5 and 6.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
You receive a laundry chip and an activation code when collecting your keys. You will find the activation code in your residence folder. The document is in Danish (look for the words “vaskeri”. “vaskebrik” and “aktiveringskode”) and may be hidden under other documents.
If you need further information about the laundry facilities including the laundry chip and activation code, please contact the caretaker.
The soap is automatically dispensed into the washing machine. You cannot use your own soap.
Remember to empty your pockets. Underwire bras must be washed in a laundry bag, as the metal part can get attached to the drum and ruin the clothes.
Please follow the above-mentioned guidelines to avoid any damage to the machine. If the machine breaks, the responsible part must pay the expenses.
You have internet access through Bolignet-Aarhus. Please follow the guide to internet connection to the left.
If you have any questions or need help, please contact Bolignet-Aarhus customer service.
When calling, please press:
1: If you accept that the call is being taped for educational purposes, or
2: If you do not want the call to be taped
After this, you must wait until a person answers your call. If there are other callers before you, this might take some time.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date, which is 7 working days before your contract ends (maintenance period).
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
When you move out, your caretaker performs a moving-out inspection (note: you do not need to be present). The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below).
Please contact the caretaker at least three days before your moving-out date to arrange the moving-out inspection.
The tenancy must be cleared and cleaned for the inspection. When the room has been inspected, you can no longer access your housing.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out, your caretaker performs an inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
Please note, that the responsibility lies with the tenant to clear out the residence, regardless of the initial state upon arrival.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
Top mattress and mattress protector:
Leave both items on the bed in the order shown in the image. Do not remove them from the room.
Pillow protector and waterproof cover:
Wash both items. Place the clean pillow protector back on the pillow and the waterproof cover back on the bed as shown in the image. Do not remove them from the room.
Pillow and duvet:
Leave both on the bed. Do not remove them from the room.
Bed sheet, pillowcase and duvet cover: For environmental reasons, we encourage you to leave your bed sheet, pillowcase and duvet cover for the next tenant instead of throwing it away. Please make sure to wash it and leave it on the bed.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must change or deregister your address/CPR.
Please find the instructions here.
You must report your change of address from one month before moving and no later than five days after. In Aarhus Municipality, you will receive a fine of 990 DKK if you report the change more than 14 days after moving.
If you do not have MitID, please call Citizen Service at +45 8940 1030. The phone line is open Monday to Thursday from 10 AM to 6 PM, and Friday from 10 AM to 4 PM.
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease.
The deposit will be reimbursed to the same bank account you used when making the deposit payment.
The processing time for reimbursement of deposit is 6 weeks to 3 months.
If you have questions about reimbursement of deposit, please contact housingaccounts@au.dk
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
Thomas Koppelsgade 1, 8000 Aarhus
You can collect your key from 1 pm on the first work-/weekday of your housing period. You can also collect your key any following work- /weekday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 13.00 on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 13.00 on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
If you arrive outside our opening hours, you can ask a mentor, contact person or friend to collect your key on your behalf. You can inform us through the key collection information form mentioned below. If you do not know anyone who can collect your key for you, please contact us at housing@au.dk.
Please be aware that it is a prerequisite to collect your key that you submit your key collection date via the key collection form. You will receive a pre-arrival email with a link to the form approximately 2-3 weeks before your contract starts.
Please submit the form no later than the deadline given in the email
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
NB: You are responsible for cleaning of common areas before your moving-out inspection no matter when you moved in – before or after your roommate.
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
It is your responsibility to ensure yourself and your belongings while you are staying in Denmark, as Aarhus University does not cover any losses that may occur. We highly recommend that you take out insurance either before or immediately after your arrival.
Read more about insurance in Denmark here.
You have received 2-3 black chips and 1 key (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
If none of the above numbers answer, please use the number below:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and possibly bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, each floor has it's own cleaning scheduel, and each resident is responsible for cleaning either the shared kitchen or the corridor every fifth/sixth week. You can see from the plan, when it is your turn to clean a given area. The plan is based on a rotation system. One week you must clean the corridor, 5/6 weeks later, you must clean the shared kitchen.
The caretaker is checking up on the cleaning every Monday morning between 7.15 and 8 am. He leaves a mark on the checklist in the week in question in the cleaning room, if the cleaning cannot be approved.
If everything is cleaned properly, there will be no mark.
The amount for the insufficient cleaning will automatically be charged over the rent.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
Indoor shared facilities: common room, laundry room, study room, fitness facilities, bar, reuse room
Outdoor shared facilities: bicycle cellar, yard area, roof terrace
On each floor, there is a shared kitchen with room enough to prepare the food and enjoy it together with the other residents if you feel like it.
There is also a handful of other shared facilities available for all residents, for example a laundry room, a bicycle cellar, a roof terrace, a common room, a TV-room, a bar and study rooms. There is also fitness facilities that you can use against a monthly payment.
Locations:
The laundry room is located in "Studiestræde" between building 5 and 6.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
You receive a laundry chip and an activation code when collecting your keys. You will find the activation code in your residence folder. The document is in Danish (look for the words “vaskeri”. “vaskebrik” and “aktiveringskode”) and may be hidden under other documents.
If you need further information about the laundry facilities including the laundry chip and activation code, please contact the caretaker.
The soap is automatically dispensed into the washing machine. You cannot use your own soap.
Remember to empty your pockets. Underwire bras must be washed in a laundry bag, as the metal part can get attached to the drum and ruin the clothes.
Please follow the above-mentioned guidelines to avoid any damage to the machine. If the machine breaks, the responsible part must pay the expenses.
You have internet access through Bolignet-Aarhus. Please follow the guide to internet connection to the left.
If you have any questions or need help, please contact Bolignet-Aarhus customer service.
When calling, please press:
1: If you accept that the call is being taped for educational purposes, or
2: If you do not want the call to be taped
After this, you must wait until a person answers your call. If there are other callers before you, this might take some time.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date, which is 7 working days before your contract ends (maintenance period).
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
When you move out, your caretaker performs a moving-out inspection (note: you do not need to be present). The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below).
Please contact the caretaker at least three days before your moving-out date to arrange the moving-out inspection.
The tenancy must be cleared and cleaned for the inspection. When the room has been inspected, you can no longer access your housing.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out, your caretaker performs an inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
Please note, that the responsibility lies with the tenant to clear out the residence, regardless of the initial state upon arrival.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
Top mattress and mattress protector:
Leave both items on the bed in the order shown in the image. Do not remove them from the room.
Pillow protector and waterproof cover:
Wash both items. Place the clean pillow protector back on the pillow and the waterproof cover back on the bed as shown in the image. Do not remove them from the room.
Pillow and duvet:
Leave both on the bed. Do not remove them from the room.
Bed sheet, pillowcase and duvet cover: For environmental reasons, we encourage you to leave your bed sheet, pillowcase and duvet cover for the next tenant instead of throwing it away. Please make sure to wash it and leave it on the bed.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must change or deregister your address/CPR.
Please find the instructions here.
You must report your change of address from one month before moving and no later than five days after. In Aarhus Municipality, you will receive a fine of 990 DKK if you report the change more than 14 days after moving.
If you do not have MitID, please call Citizen Service at +45 8940 1030. The phone line is open Monday to Thursday from 10 AM to 6 PM, and Friday from 10 AM to 4 PM.
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease.
The deposit will be reimbursed to the same bank account you used when making the deposit payment.
The processing time for reimbursement of deposit is 6 weeks to 3 months.
If you have questions about reimbursement of deposit, please contact housingaccounts@au.dk
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
Thomas Koppelsgade 1, 8000 Aarhus
You can collect your key from 1 pm on the first work-/weekday of your housing period. You can also collect your key any following work- /weekday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 13.00 on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 13.00 on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
If you arrive outside our opening hours, you can ask a mentor, contact person or friend to collect your key on your behalf. You can inform us through the key collection information form mentioned below. If you do not know anyone who can collect your key for you, please contact us at housing@au.dk.
Please be aware that it is a prerequisite to collect your key that you submit your key collection date via the key collection form. You will receive a pre-arrival email with a link to the form approximately 2-3 weeks before your contract starts.
Please submit the form no later than the deadline given in the email
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
NB: You are responsible for cleaning of common areas before your moving-out inspection no matter when you moved in – before or after your roommate.
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
It is your responsibility to ensure yourself and your belongings while you are staying in Denmark, as Aarhus University does not cover any losses that may occur. We highly recommend that you take out insurance either before or immediately after your arrival.
Read more about insurance in Denmark here.
You have received 2-3 black chips and 1 key (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
If none of the above numbers answer, please use the number below:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and possibly bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, each floor has it's own cleaning scheduel, and each resident is responsible for cleaning either the shared kitchen or the corridor every fifth/sixth week. You can see from the plan, when it is your turn to clean a given area. The plan is based on a rotation system. One week you must clean the corridor, 5/6 weeks later, you must clean the shared kitchen.
The caretaker is checking up on the cleaning every Monday morning between 7.15 and 8 am. He leaves a mark on the checklist in the week in question in the cleaning room, if the cleaning cannot be approved.
If everything is cleaned properly, there will be no mark.
The amount for the insufficient cleaning will automatically be charged over the rent.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
Indoor shared facilities: common room, laundry room, study room, fitness facilities, bar, reuse room
Outdoor shared facilities: bicycle cellar, yard area, roof terrace
On each floor, there is a shared kitchen with room enough to prepare the food and enjoy it together with the other residents if you feel like it.
There is also a handful of other shared facilities available for all residents, for example a laundry room, a bicycle cellar, a roof terrace, a common room, a TV-room, a bar and study rooms. There is also fitness facilities that you can use against a monthly payment.
Locations:
The laundry room is located in "Studiestræde" between building 5 and 6.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
You receive a laundry chip and an activation code when collecting your keys. You will find the activation code in your residence folder. The document is in Danish (look for the words “vaskeri”. “vaskebrik” and “aktiveringskode”) and may be hidden under other documents.
If you need further information about the laundry facilities including the laundry chip and activation code, please contact the caretaker.
The soap is automatically dispensed into the washing machine. You cannot use your own soap.
Remember to empty your pockets. Underwire bras must be washed in a laundry bag, as the metal part can get attached to the drum and ruin the clothes.
Please follow the above-mentioned guidelines to avoid any damage to the machine. If the machine breaks, the responsible part must pay the expenses.
You have internet access through Bolignet-Aarhus. Please follow the guide to internet connection to the left.
If you have any questions or need help, please contact Bolignet-Aarhus customer service.
When calling, please press:
1: If you accept that the call is being taped for educational purposes, or
2: If you do not want the call to be taped
After this, you must wait until a person answers your call. If there are other callers before you, this might take some time.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date, which is 7 working days before your contract ends (maintenance period).
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
When you move out, your caretaker performs a moving-out inspection (note: you do not need to be present). The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below).
Please contact the caretaker at least three days before your moving-out date to arrange the moving-out inspection.
The tenancy must be cleared and cleaned for the inspection. When the room has been inspected, you can no longer access your housing.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out, your caretaker performs an inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
Please note, that the responsibility lies with the tenant to clear out the residence, regardless of the initial state upon arrival.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
Top mattress and mattress protector:
Leave both items on the bed in the order shown in the image. Do not remove them from the room.
Pillow protector and waterproof cover:
Wash both items. Place the clean pillow protector back on the pillow and the waterproof cover back on the bed as shown in the image. Do not remove them from the room.
Pillow and duvet:
Leave both on the bed. Do not remove them from the room.
Bed sheet, pillowcase and duvet cover: For environmental reasons, we encourage you to leave your bed sheet, pillowcase and duvet cover for the next tenant instead of throwing it away. Please make sure to wash it and leave it on the bed.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must change or deregister your address/CPR.
Please find the instructions here.
You must report your change of address from one month before moving and no later than five days after. In Aarhus Municipality, you will receive a fine of 990 DKK if you report the change more than 14 days after moving.
If you do not have MitID, please call Citizen Service at +45 8940 1030. The phone line is open Monday to Thursday from 10 AM to 6 PM, and Friday from 10 AM to 4 PM.
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease.
The deposit will be reimbursed to the same bank account you used when making the deposit payment.
The processing time for reimbursement of deposit is 6 weeks to 3 months.
If you have questions about reimbursement of deposit, please contact housingaccounts@au.dk
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
Thomas Koppelsgade 1, 8000 Aarhus
You can collect your key from 1 pm on the first work-/weekday of your housing period. You can also collect your key any following work- /weekday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 13.00 on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 13.00 on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
If you arrive outside our opening hours, you can ask a mentor, contact person or friend to collect your key on your behalf. You can inform us through the key collection information form mentioned below. If you do not know anyone who can collect your key for you, please contact us at housing@au.dk.
Please be aware that it is a prerequisite to collect your key that you submit your key collection date via the key collection form. You will receive a pre-arrival email with a link to the form approximately 2-3 weeks before your contract starts.
Please submit the form no later than the deadline given in the email
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
NB: You are responsible for cleaning of common areas before your moving-out inspection no matter when you moved in – before or after your roommate.
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
It is your responsibility to ensure yourself and your belongings while you are staying in Denmark, as Aarhus University does not cover any losses that may occur. We highly recommend that you take out insurance either before or immediately after your arrival.
Read more about insurance in Denmark here.
You have received 2-3 black chips and 1 key (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
If none of the above numbers answer, please use the number below:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and possibly bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, each floor has it's own cleaning scheduel, and each resident is responsible for cleaning either the shared kitchen or the corridor every fifth/sixth week. You can see from the plan, when it is your turn to clean a given area. The plan is based on a rotation system. One week you must clean the corridor, 5/6 weeks later, you must clean the shared kitchen.
The caretaker is checking up on the cleaning every Monday morning between 7.15 and 8 am. He leaves a mark on the checklist in the week in question in the cleaning room, if the cleaning cannot be approved.
If everything is cleaned properly, there will be no mark.
The amount for the insufficient cleaning will automatically be charged over the rent.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
Indoor shared facilities: common room, laundry room, study room, fitness facilities, bar, reuse room
Outdoor shared facilities: bicycle cellar, yard area, roof terrace
On each floor, there is a shared kitchen with room enough to prepare the food and enjoy it together with the other residents if you feel like it.
There is also a handful of other shared facilities available for all residents, for example a laundry room, a bicycle cellar, a roof terrace, a common room, a TV-room, a bar and study rooms. There is also fitness facilities that you can use against a monthly payment.
Locations:
The laundry room is located in "Studiestræde" between building 5 and 6.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
You receive a laundry chip and an activation code when collecting your keys. You will find the activation code in your residence folder. The document is in Danish (look for the words “vaskeri”. “vaskebrik” and “aktiveringskode”) and may be hidden under other documents.
If you need further information about the laundry facilities including the laundry chip and activation code, please contact the caretaker.
The soap is automatically dispensed into the washing machine. You cannot use your own soap.
Remember to empty your pockets. Underwire bras must be washed in a laundry bag, as the metal part can get attached to the drum and ruin the clothes.
Please follow the above-mentioned guidelines to avoid any damage to the machine. If the machine breaks, the responsible part must pay the expenses.
You have internet access through Bolignet-Aarhus. Please follow the guide to internet connection to the left.
If you have any questions or need help, please contact Bolignet-Aarhus customer service.
When calling, please press:
1: If you accept that the call is being taped for educational purposes, or
2: If you do not want the call to be taped
After this, you must wait until a person answers your call. If there are other callers before you, this might take some time.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date, which is 7 working days before your contract ends (maintenance period).
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
When you move out, your caretaker performs a moving-out inspection (note: you do not need to be present). The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below).
Please contact the caretaker at least three days before your moving-out date to arrange the moving-out inspection.
The tenancy must be cleared and cleaned for the inspection. When the room has been inspected, you can no longer access your housing.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out, your caretaker performs an inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
Please note, that the responsibility lies with the tenant to clear out the residence, regardless of the initial state upon arrival.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
Top mattress and mattress protector:
Leave both items on the bed in the order shown in the image. Do not remove them from the room.
Pillow protector and waterproof cover:
Wash both items. Place the clean pillow protector back on the pillow and the waterproof cover back on the bed as shown in the image. Do not remove them from the room.
Pillow and duvet:
Leave both on the bed. Do not remove them from the room.
Bed sheet, pillowcase and duvet cover: For environmental reasons, we encourage you to leave your bed sheet, pillowcase and duvet cover for the next tenant instead of throwing it away. Please make sure to wash it and leave it on the bed.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must change or deregister your address/CPR.
Please find the instructions here.
You must report your change of address from one month before moving and no later than five days after. In Aarhus Municipality, you will receive a fine of 990 DKK if you report the change more than 14 days after moving.
If you do not have MitID, please call Citizen Service at +45 8940 1030. The phone line is open Monday to Thursday from 10 AM to 6 PM, and Friday from 10 AM to 4 PM.
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease.
The deposit will be reimbursed to the same bank account you used when making the deposit payment.
The processing time for reimbursement of deposit is 6 weeks to 3 months.
If you have questions about reimbursement of deposit, please contact housingaccounts@au.dk
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
Thomas Koppelsgade 1, 8000 Aarhus
You can collect your key from 1 pm on the first work-/weekday of your housing period. You can also collect your key any following work- /weekday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 13.00 on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 13.00 on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
If you arrive outside our opening hours, you can ask a mentor, contact person or friend to collect your key on your behalf. You can inform us through the key collection information form mentioned below. If you do not know anyone who can collect your key for you, please contact us at housing@au.dk.
Please be aware that it is a prerequisite to collect your key that you submit your key collection date via the key collection form. You will receive a pre-arrival email with a link to the form approximately 2-3 weeks before your contract starts.
Please submit the form no later than the deadline given in the email
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
NB: You are responsible for cleaning of common areas before your moving-out inspection no matter when you moved in – before or after your roommate.
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
It is your responsibility to ensure yourself and your belongings while you are staying in Denmark, as Aarhus University does not cover any losses that may occur. We highly recommend that you take out insurance either before or immediately after your arrival.
Read more about insurance in Denmark here.
You have received 2-3 black chips and 1 key (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
If none of the above numbers answer, please use the number below:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and possibly bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, each floor has it's own cleaning scheduel, and each resident is responsible for cleaning either the shared kitchen or the corridor every fifth/sixth week. You can see from the plan, when it is your turn to clean a given area. The plan is based on a rotation system. One week you must clean the corridor, 5/6 weeks later, you must clean the shared kitchen.
The caretaker is checking up on the cleaning every Monday morning between 7.15 and 8 am. He leaves a mark on the checklist in the week in question in the cleaning room, if the cleaning cannot be approved.
If everything is cleaned properly, there will be no mark.
The amount for the insufficient cleaning will automatically be charged over the rent.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
Indoor shared facilities: common room, laundry room, study room, fitness facilities, bar, reuse room
Outdoor shared facilities: bicycle cellar, yard area, roof terrace
On each floor, there is a shared kitchen with room enough to prepare the food and enjoy it together with the other residents if you feel like it.
There is also a handful of other shared facilities available for all residents, for example a laundry room, a bicycle cellar, a roof terrace, a common room, a TV-room, a bar and study rooms. There is also fitness facilities that you can use against a monthly payment.
Locations:
The laundry room is located in "Studiestræde" between building 5 and 6.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
You receive a laundry chip and an activation code when collecting your keys. You will find the activation code in your residence folder. The document is in Danish (look for the words “vaskeri”. “vaskebrik” and “aktiveringskode”) and may be hidden under other documents.
If you need further information about the laundry facilities including the laundry chip and activation code, please contact the caretaker.
The soap is automatically dispensed into the washing machine. You cannot use your own soap.
Remember to empty your pockets. Underwire bras must be washed in a laundry bag, as the metal part can get attached to the drum and ruin the clothes.
Please follow the above-mentioned guidelines to avoid any damage to the machine. If the machine breaks, the responsible part must pay the expenses.
You have internet access through Bolignet-Aarhus. Please follow the guide to internet connection to the left.
If you have any questions or need help, please contact Bolignet-Aarhus customer service.
When calling, please press:
1: If you accept that the call is being taped for educational purposes, or
2: If you do not want the call to be taped
After this, you must wait until a person answers your call. If there are other callers before you, this might take some time.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date, which is 7 working days before your contract ends (maintenance period).
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
When you move out, your caretaker performs a moving-out inspection (note: you do not need to be present). The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below).
Please contact the caretaker at least three days before your moving-out date to arrange the moving-out inspection.
The tenancy must be cleared and cleaned for the inspection. When the room has been inspected, you can no longer access your housing.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out, your caretaker performs an inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
Please note, that the responsibility lies with the tenant to clear out the residence, regardless of the initial state upon arrival.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
Top mattress and mattress protector:
Leave both items on the bed in the order shown in the image. Do not remove them from the room.
Pillow protector and waterproof cover:
Wash both items. Place the clean pillow protector back on the pillow and the waterproof cover back on the bed as shown in the image. Do not remove them from the room.
Pillow and duvet:
Leave both on the bed. Do not remove them from the room.
Bed sheet, pillowcase and duvet cover: For environmental reasons, we encourage you to leave your bed sheet, pillowcase and duvet cover for the next tenant instead of throwing it away. Please make sure to wash it and leave it on the bed.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must change or deregister your address/CPR.
Please find the instructions here.
You must report your change of address from one month before moving and no later than five days after. In Aarhus Municipality, you will receive a fine of 990 DKK if you report the change more than 14 days after moving.
If you do not have MitID, please call Citizen Service at +45 8940 1030. The phone line is open Monday to Thursday from 10 AM to 6 PM, and Friday from 10 AM to 4 PM.
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease.
The deposit will be reimbursed to the same bank account you used when making the deposit payment.
The processing time for reimbursement of deposit is 6 weeks to 3 months.
If you have questions about reimbursement of deposit, please contact housingaccounts@au.dk
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
Thomas Koppelsgade 1, 8000 Aarhus
You can collect your key from 1 pm on the first work-/weekday of your housing period. You can also collect your key any following work- /weekday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 13.00 on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 13.00 on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
If you arrive outside our opening hours, you can ask a mentor, contact person or friend to collect your key on your behalf. You can inform us through the key collection information form mentioned below. If you do not know anyone who can collect your key for you, please contact us at housing@au.dk.
Please be aware that it is a prerequisite to collect your key that you submit your key collection date via the key collection form. You will receive a pre-arrival email with a link to the form approximately 2-3 weeks before your contract starts.
Please submit the form no later than the deadline given in the email
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
NB: You are responsible for cleaning of common areas before your moving-out inspection no matter when you moved in – before or after your roommate.
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
It is your responsibility to ensure yourself and your belongings while you are staying in Denmark, as Aarhus University does not cover any losses that may occur. We highly recommend that you take out insurance either before or immediately after your arrival.
Read more about insurance in Denmark here.
You have received 2-3 black chips and 1 key (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
If none of the above numbers answer, please use the number below:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and possibly bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, each floor has it's own cleaning scheduel, and each resident is responsible for cleaning either the shared kitchen or the corridor every fifth/sixth week. You can see from the plan, when it is your turn to clean a given area. The plan is based on a rotation system. One week you must clean the corridor, 5/6 weeks later, you must clean the shared kitchen.
The caretaker is checking up on the cleaning every Monday morning between 7.15 and 8 am. He leaves a mark on the checklist in the week in question in the cleaning room, if the cleaning cannot be approved.
If everything is cleaned properly, there will be no mark.
The amount for the insufficient cleaning will automatically be charged over the rent.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
Indoor shared facilities: common room, laundry room, study room, fitness facilities, bar, reuse room
Outdoor shared facilities: bicycle cellar, yard area, roof terrace
On each floor, there is a shared kitchen with room enough to prepare the food and enjoy it together with the other residents if you feel like it.
There is also a handful of other shared facilities available for all residents, for example a laundry room, a bicycle cellar, a roof terrace, a common room, a TV-room, a bar and study rooms. There is also fitness facilities that you can use against a monthly payment.
Locations:
The laundry room is located in "Studiestræde" between building 5 and 6.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
You receive a laundry chip and an activation code when collecting your keys. You will find the activation code in your residence folder. The document is in Danish (look for the words “vaskeri”. “vaskebrik” and “aktiveringskode”) and may be hidden under other documents.
If you need further information about the laundry facilities including the laundry chip and activation code, please contact the caretaker.
The soap is automatically dispensed into the washing machine. You cannot use your own soap.
Remember to empty your pockets. Underwire bras must be washed in a laundry bag, as the metal part can get attached to the drum and ruin the clothes.
Please follow the above-mentioned guidelines to avoid any damage to the machine. If the machine breaks, the responsible part must pay the expenses.
You have internet access through Bolignet-Aarhus. Please follow the guide to internet connection to the left.
If you have any questions or need help, please contact Bolignet-Aarhus customer service.
When calling, please press:
1: If you accept that the call is being taped for educational purposes, or
2: If you do not want the call to be taped
After this, you must wait until a person answers your call. If there are other callers before you, this might take some time.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date, which is 7 working days before your contract ends (maintenance period).
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
When you move out, your caretaker performs a moving-out inspection (note: you do not need to be present). The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below).
Please contact the caretaker at least three days before your moving-out date to arrange the moving-out inspection.
The tenancy must be cleared and cleaned for the inspection. When the room has been inspected, you can no longer access your housing.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out, your caretaker performs an inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
Please note, that the responsibility lies with the tenant to clear out the residence, regardless of the initial state upon arrival.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
Top mattress and mattress protector:
Leave both items on the bed in the order shown in the image. Do not remove them from the room.
Pillow protector and waterproof cover:
Wash both items. Place the clean pillow protector back on the pillow and the waterproof cover back on the bed as shown in the image. Do not remove them from the room.
Pillow and duvet:
Leave both on the bed. Do not remove them from the room.
Bed sheet, pillowcase and duvet cover: For environmental reasons, we encourage you to leave your bed sheet, pillowcase and duvet cover for the next tenant instead of throwing it away. Please make sure to wash it and leave it on the bed.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must change or deregister your address/CPR.
Please find the instructions here.
You must report your change of address from one month before moving and no later than five days after. In Aarhus Municipality, you will receive a fine of 990 DKK if you report the change more than 14 days after moving.
If you do not have MitID, please call Citizen Service at +45 8940 1030. The phone line is open Monday to Thursday from 10 AM to 6 PM, and Friday from 10 AM to 4 PM.
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease.
The deposit will be reimbursed to the same bank account you used when making the deposit payment.
The processing time for reimbursement of deposit is 6 weeks to 3 months.
If you have questions about reimbursement of deposit, please contact housingaccounts@au.dk
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
You have received 1 black chip and 3 keys (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
The caretaker's office is located xxx.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
Please note that AU Housing is responsible for furniture and kitchenware.
See below who is responsible for the internet and laundry.
We encourage you to visit your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
Please contact the caretaker.
If you have an urgent issue during working hours, please contact the Caretaker's Office (8.00 - 9.00) or Driftcenteret (8.00 - 14.00) at:
+45 8744 7593
Please find the relevant contact information via the link below.
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
In case of emergencies related to your residence, please contact the landlord*. If you lose your key, please also contact AU Housing.
*Please only call the landlord after 4 pm if the matter is urgent. If you call with a non-urgent matter after 4 pm, you may be required to pay a 500 DKK fee. After 10 PM you should only call the landlord in case of fire or water damage.
In case of emergencies related to your residence, please contact the landlord*. If you lose your key, please also contact AU Housing.
*After 10 PM you should only call the landlord in case of fire or water damage.
Lost your key? Locksmith (Byens Låseservice): +45 8610 6500
NB: Be aware of the costs
Other urgent** matters? The fire department (Østjyllands Brandvæsen): +45 8676 7676
**You can call the fire department with matters of the utmost urgency e.g. water damage or fire.
Lost your key? Locksmith (Byens Låseservice): +45 8610 6500
NB: Be aware of the costs
Other urgent* matters? Emergency service (Vagtordning): +45 8830 0112
*You can call the emergency service with matters of the utmost urgency e.g. water damage, fire or break-in.
Lost your key? As a locksmith cannot open the doors, we advise you to ask your room mate for help and/or find somewhere else to stay and contact the caretaker during opening hours.
Other urgent* matters? Emergency service (Vagtordning): +45 8830 0112
*You can call the emergency service with matters of the utmost urgency e.g. water damage, fire or break-in.
Lost your key? Securitas (security services company): +45 7026 3650
Please provide the customer number 2003814
Other urgent* matters? Emergency number: +45 8942 7040
*You can call the emergency number with matters of the utmost urgency e.g. water damage, fire or break-in.
If Driftscenteret is closed and the issue cannot wait until you can reach the Caretaker's office or Driftscenteret again, you should contact our emergency hotline:
+45 8744 7595*
*It is very expensive every time the emergency hotline is called, so consider carefully before picking up the phone. If a water pipe bursts in the middle of the night, you should of course not hesitate, but if your faucet is dripping or a fuse has blown, you should wait until the Driftscenter can be contacted again or you can handle the repair yourself.
If you call the emergency hotline with a problem that is either not urgent or is self-inflicted, the bill for the call-out will be sent directly to you.
Lost your key? Locksmith (Byens Låseservice): +45 8610 6500
NB: Be aware of a 900 DKK fee
If none of the above numbers answer, call this number:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, you are obliged to help clean the common areas. This includes the kitchen, common room, laundry room etc.
We advise you to clean your bedroom and bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, are obliged to help clean the common areas of the dormitory. This includes the common room, laundry room, courtyard, and area by the pergola which are shared among all residents. Each resident is responsible for keeping track of the weeks they are assigned to clean the common areas.
You can find an overview of the cleaning schedule for common areas in the stairways.
If you are living in a shared apartment, you must keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
Please note that if you move out before or after your roommate, you will have full responsibility for the cleanliness of the common areas during your moving-out inspection.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
Before you move out, please wash the waterproof cover and arrange the covers in the correct order as shown in the image.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
Se den separate side med referencer til internet
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
Before you move out, please arrange the covers in the correct order as shown in the image.
You have received 1 black chip and 3 keys (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
The caretaker's office is located xxx.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
Please note that AU Housing is responsible for furniture and kitchenware.
See below who is responsible for the internet and laundry.
We encourage you to visit your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
Please contact the caretaker.
If you have an urgent issue during working hours, please contact the Caretaker's Office (8.00 - 9.00) or Driftcenteret (8.00 - 14.00) at:
+45 8744 7593
Please find the relevant contact information via the link below.
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
In case of emergencies related to your residence, please contact the landlord*. If you lose your key, please also contact AU Housing.
*Please only call the landlord after 4 pm if the matter is urgent. If you call with a non-urgent matter after 4 pm, you may be required to pay a 500 DKK fee. After 10 PM you should only call the landlord in case of fire or water damage.
In case of emergencies related to your residence, please contact the landlord*. If you lose your key, please also contact AU Housing.
*After 10 PM you should only call the landlord in case of fire or water damage.
Lost your key? Locksmith (Byens Låseservice): +45 8610 6500
NB: Be aware of the costs
Other urgent** matters? The fire department (Østjyllands Brandvæsen): +45 8676 7676
**You can call the fire department with matters of the utmost urgency e.g. water damage or fire.
Lost your key? Locksmith (Byens Låseservice): +45 8610 6500
NB: Be aware of the costs
Other urgent* matters? Emergency service (Vagtordning): +45 8830 0112
*You can call the emergency service with matters of the utmost urgency e.g. water damage, fire or break-in.
Lost your key? As a locksmith cannot open the doors, we advise you to ask your room mate for help and/or find somewhere else to stay and contact the caretaker during opening hours.
Other urgent* matters? Emergency service (Vagtordning): +45 8830 0112
*You can call the emergency service with matters of the utmost urgency e.g. water damage, fire or break-in.
Lost your key? Securitas (security services company): +45 7026 3650
Please provide the customer number 2003814
Other urgent* matters? Emergency number: +45 8942 7040
*You can call the emergency number with matters of the utmost urgency e.g. water damage, fire or break-in.
If Driftscenteret is closed and the issue cannot wait until you can reach the Caretaker's office or Driftscenteret again, you should contact our emergency hotline:
+45 8744 7595*
*It is very expensive every time the emergency hotline is called, so consider carefully before picking up the phone. If a water pipe bursts in the middle of the night, you should of course not hesitate, but if your faucet is dripping or a fuse has blown, you should wait until the Driftscenter can be contacted again or you can handle the repair yourself.
If you call the emergency hotline with a problem that is either not urgent or is self-inflicted, the bill for the call-out will be sent directly to you.
Lost your key? Locksmith (Byens Låseservice): +45 8610 6500
NB: Be aware of a 900 DKK fee
If none of the above numbers answer, call this number:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, you are obliged to help clean the common areas. This includes the kitchen, common room, laundry room etc.
We advise you to clean your bedroom and bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, are obliged to help clean the common areas of the dormitory. This includes the common room, laundry room, courtyard, and area by the pergola which are shared among all residents. Each resident is responsible for keeping track of the weeks they are assigned to clean the common areas.
You can find an overview of the cleaning schedule for common areas in the stairways.
If you are living in a shared apartment, you must keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
Please note that if you move out before or after your roommate, you will have full responsibility for the cleanliness of the common areas during your moving-out inspection.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
Before you move out, please wash the waterproof cover and arrange the covers in the correct order as shown in the image.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
Se den separate side med referencer til internet
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged when you move in, please contact AU Housing.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). If the furniture is left with damages, you will be charged the cost of replacement or repairs.
Furniture:
Kitchen equipment:
The kitchen is equipped with basic kitchen equipment for preparing and consuming meals.
Please contact AU Housing if you are missing some of the following basic kitchen equipment: plates, bowls, glasses, cups, cutlery, cutting boards, trivets, pans, pots, kitchen knives, kitchen utensils (palette knives, spoons, kitchen pliers).
We do not provide kitchen equipment such as coffee machines, rice cookers, boilers or similar. If you need this type of equipment, you must buy or bring it.
Please note, that previous tenants sometimes leave kitchen equipment that we do not provide behind. If these break, we will not replace them.
Thomas Koppelsgade 1, 8000 Aarhus
You can collect your key from 1 pm on the first work-/weekday of your housing period. You can also collect your key any following work- /weekday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 13.00 on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 13.00 on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
If you arrive outside our opening hours, you can ask a mentor, contact person or friend to collect your key on your behalf. You can inform us through the key collection information form mentioned below. If you do not know anyone who can collect your key for you, please contact us at housing@au.dk.
Please be aware that it is a prerequisite to collect your key that you submit your key collection date via the key collection form. You will receive a pre-arrival email with a link to the form approximately 2-3 weeks before your contract starts.
Please submit the form no later than the deadline given in the email
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
NB: You are responsible for cleaning of common areas before your moving-out inspection no matter when you moved in – before or after your roommate.
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
It is your responsibility to ensure yourself and your belongings while you are staying in Denmark, as Aarhus University does not cover any losses that may occur. We highly recommend that you take out insurance either before or immediately after your arrival.
Read more about insurance in Denmark here.
You have received 2-3 black chips and 1 key (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
If none of the above numbers answer, please use the number below:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and possibly bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, each floor has it's own cleaning scheduel, and each resident is responsible for cleaning either the shared kitchen or the corridor every fifth/sixth week. You can see from the plan, when it is your turn to clean a given area. The plan is based on a rotation system. One week you must clean the corridor, 5/6 weeks later, you must clean the shared kitchen.
The caretaker is checking up on the cleaning every Monday morning between 7.15 and 8 am. He leaves a mark on the checklist in the week in question in the cleaning room, if the cleaning cannot be approved.
If everything is cleaned properly, there will be no mark.
The amount for the insufficient cleaning will automatically be charged over the rent.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
Indoor shared facilities: common room, laundry room, study room, fitness facilities, bar, reuse room
Outdoor shared facilities: bicycle cellar, yard area, roof terrace
On each floor, there is a shared kitchen with room enough to prepare the food and enjoy it together with the other residents if you feel like it.
There is also a handful of other shared facilities available for all residents, for example a laundry room, a bicycle cellar, a roof terrace, a common room, a TV-room, a bar and study rooms. There is also fitness facilities that you can use against a monthly payment.
Locations:
The laundry room is located in "Studiestræde" between building 5 and 6.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
You receive a laundry chip and an activation code when collecting your keys. You will find the activation code in your residence folder. The document is in Danish (look for the words “vaskeri”. “vaskebrik” and “aktiveringskode”) and may be hidden under other documents.
If you need further information about the laundry facilities including the laundry chip and activation code, please contact the caretaker.
The soap is automatically dispensed into the washing machine. You cannot use your own soap.
Remember to empty your pockets. Underwire bras must be washed in a laundry bag, as the metal part can get attached to the drum and ruin the clothes.
Please follow the above-mentioned guidelines to avoid any damage to the machine. If the machine breaks, the responsible part must pay the expenses.
You have internet access through Bolignet-Aarhus. Please follow the guide to internet connection to the left.
If you have any questions or need help, please contact Bolignet-Aarhus customer service.
When calling, please press:
1: If you accept that the call is being taped for educational purposes, or
2: If you do not want the call to be taped
After this, you must wait until a person answers your call. If there are other callers before you, this might take some time.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date, which is 7 working days before your contract ends (maintenance period).
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
When you move out, your caretaker performs a moving-out inspection (note: you do not need to be present). The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below).
Please contact the caretaker at least three days before your moving-out date to arrange the moving-out inspection.
The tenancy must be cleared and cleaned for the inspection. When the room has been inspected, you can no longer access your housing.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out, your caretaker performs an inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
Please note, that the responsibility lies with the tenant to clear out the residence, regardless of the initial state upon arrival.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
Top mattress and mattress protector:
Leave both items on the bed in the order shown in the image. Do not remove them from the room.
Pillow protector and waterproof cover:
Wash both items. Place the clean pillow protector back on the pillow and the waterproof cover back on the bed as shown in the image. Do not remove them from the room.
Pillow and duvet:
Leave both on the bed. Do not remove them from the room.
Bed sheet, pillowcase and duvet cover: For environmental reasons, we encourage you to leave your bed sheet, pillowcase and duvet cover for the next tenant instead of throwing it away. Please make sure to wash it and leave it on the bed.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must change or deregister your address/CPR.
Please find the instructions here.
You must report your change of address from one month before moving and no later than five days after. In Aarhus Municipality, you will receive a fine of 990 DKK if you report the change more than 14 days after moving.
If you do not have MitID, please call Citizen Service at +45 8940 1030. The phone line is open Monday to Thursday from 10 AM to 6 PM, and Friday from 10 AM to 4 PM.
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease.
The deposit will be reimbursed to the same bank account you used when making the deposit payment.
The processing time for reimbursement of deposit is 6 weeks to 3 months.
If you have questions about reimbursement of deposit, please contact housingaccounts@au.dk
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
The caretaker's office is located in building 18A.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The landlord is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
The caretaker's office is located at Spobjergvej 5 (Skjoldhøjkollegiet).
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker is located at Skejbyparken 8 in the big black metal shed by the parking space.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker's office is located at Gl. Munkegade 21 C.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker's office is located at Skejbyparken 8.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker's mailbox is located in building 18A.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker's office is located in the basement below the L-building.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker's office is located in the basement of Skejbygårdsvej 5 (next to the laundry room).
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The landlord is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
*Please only call the landlord after 4 pm if the matter is urgent. If you call with a non-urgent matter after 4 pm, you may be required to pay a 500 DKK fee. After 10 PM you should only call the landlord in case of fire or water damage.
The landlord is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
*If you reach an answering machine, please only leave a message if the matter is urgent. If the matter isn't urgent, please call again within the telephone hours.
The caretaker's office i located at Paludan Müllers Vej 46A.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker's office i located at Herningvej 1.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The administration's office is located at Carl Holst-Knudsens Vej 8.
The administration's office at Universitetsparken will get you in contact with a caretaker.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The administration's office can get you in contact with a caretaker.
Please use the contact form to get in contact with the administration's office. The form is in Danish, but you can translate it in the browser setting.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker's office is located in the basement at Vilhelm Bergsøes Vej 17, 8210 Aarhus V.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
If you need to get in contact with the caretaker, please leave a note with your name, address and issue in the Post-box nr. 11.08 marked "Varmemester" (caretaker).
The caretaker checks the postbox several times a day and will get in contact with you as soon as possible.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
The laundry cost of approx. 65 DKK/month is included in the price.
The laundry room is located in "Studiestræde" between building 5 and 6.
You receive a laundry chip and an activation code when collecting your keys. You will find the activation code in your residence folder.
If you need further information about the laundry facilities including the laundry chip and activation code, please contact the caretaker.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
You receive a laundry chip and an activation code when collecting your keys. You will find the activation code in your residence folder. The document is in Danish (look for the words “vaskeri”. “vaskebrik” and “aktiveringskode”) and may be hidden under other documents.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
You receive a laundry chip when collecting your keys.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
You receive a laundry card when collecting your keys.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
The laundry cost is an additional expense paid for with Danish coins.
If you need further information about the laundry facilities including the laundry chip and activation code, please contact the caretaker.
If you need further information about the laundry facilities, please contact the caretaker.
The soap is automatically dispensed into the washing machine. You cannot use your own soap.
Remember to empty your pockets. Underwire bras must be washed in a laundry bag, as the metal part can get attached to the drum and ruin the clothes.
Please follow the above-mentioned guidelines to avoid any damage to the machine. If the machine breaks, the responsible part must pay the expenses.
Thomas Koppelsgade 1, 8000 Aarhus
You can collect your key from 1 pm on the first work-/weekday of your housing period. You can also collect your key any following work- /weekday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 13.00 on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 13.00 on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
If you arrive outside our opening hours, you can ask a mentor, contact person or friend to collect your key on your behalf. You can inform us through the key collection information form mentioned below. If you do not know anyone who can collect your key for you, please contact us at housing@au.dk.
Please be aware that it is a prerequisite to collect your key that you submit your key collection date via the key collection form. You will receive a pre-arrival email with a link to the form approximately 2-3 weeks before your contract starts.
Please submit the form no later than the deadline given in the email
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
NB: You are responsible for cleaning of common areas before your moving-out inspection no matter when you moved in – before or after your roommate.
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
It is your responsibility to ensure yourself and your belongings while you are staying in Denmark, as Aarhus University does not cover any losses that may occur. We highly recommend that you take out insurance either before or immediately after your arrival.
Read more about insurance in Denmark here.
You have received 2-3 black chips and 1 key (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
If none of the above numbers answer, please use the number below:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and possibly bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, each floor has it's own cleaning scheduel, and each resident is responsible for cleaning either the shared kitchen or the corridor every fifth/sixth week. You can see from the plan, when it is your turn to clean a given area. The plan is based on a rotation system. One week you must clean the corridor, 5/6 weeks later, you must clean the shared kitchen.
The caretaker is checking up on the cleaning every Monday morning between 7.15 and 8 am. He leaves a mark on the checklist in the week in question in the cleaning room, if the cleaning cannot be approved.
If everything is cleaned properly, there will be no mark.
The amount for the insufficient cleaning will automatically be charged over the rent.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
Indoor shared facilities: common room, laundry room, study room, fitness facilities, bar, reuse room
Outdoor shared facilities: bicycle cellar, yard area, roof terrace
On each floor, there is a shared kitchen with room enough to prepare the food and enjoy it together with the other residents if you feel like it.
There is also a handful of other shared facilities available for all residents, for example a laundry room, a bicycle cellar, a roof terrace, a common room, a TV-room, a bar and study rooms. There is also fitness facilities that you can use against a monthly payment.
Locations:
The laundry room is located in "Studiestræde" between building 5 and 6.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
You receive a laundry chip and an activation code when collecting your keys. You will find the activation code in your residence folder. The document is in Danish (look for the words “vaskeri”. “vaskebrik” and “aktiveringskode”) and may be hidden under other documents.
If you need further information about the laundry facilities including the laundry chip and activation code, please contact the caretaker.
The soap is automatically dispensed into the washing machine. You cannot use your own soap.
Remember to empty your pockets. Underwire bras must be washed in a laundry bag, as the metal part can get attached to the drum and ruin the clothes.
Please follow the above-mentioned guidelines to avoid any damage to the machine. If the machine breaks, the responsible part must pay the expenses.
You have internet access through Bolignet-Aarhus. Please follow the guide to internet connection to the left.
If you have any questions or need help, please contact Bolignet-Aarhus customer service.
When calling, please press:
1: If you accept that the call is being taped for educational purposes, or
2: If you do not want the call to be taped
After this, you must wait until a person answers your call. If there are other callers before you, this might take some time.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date, which is 7 working days before your contract ends (maintenance period).
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
When you move out, your caretaker performs a moving-out inspection (note: you do not need to be present). The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below).
Please contact the caretaker at least three days before your moving-out date to arrange the moving-out inspection.
The tenancy must be cleared and cleaned for the inspection. When the room has been inspected, you can no longer access your housing.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out, your caretaker performs an inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
Please note, that the responsibility lies with the tenant to clear out the residence, regardless of the initial state upon arrival.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
Top mattress and mattress protector:
Leave both items on the bed in the order shown in the image. Do not remove them from the room.
Pillow protector and waterproof cover:
Wash both items. Place the clean pillow protector back on the pillow and the waterproof cover back on the bed as shown in the image. Do not remove them from the room.
Pillow and duvet:
Leave both on the bed. Do not remove them from the room.
Bed sheet, pillowcase and duvet cover: For environmental reasons, we encourage you to leave your bed sheet, pillowcase and duvet cover for the next tenant instead of throwing it away. Please make sure to wash it and leave it on the bed.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must change or deregister your address/CPR.
Please find the instructions here.
You must report your change of address from one month before moving and no later than five days after. In Aarhus Municipality, you will receive a fine of 990 DKK if you report the change more than 14 days after moving.
If you do not have MitID, please call Citizen Service at +45 8940 1030. The phone line is open Monday to Thursday from 10 AM to 6 PM, and Friday from 10 AM to 4 PM.
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease.
The deposit will be reimbursed to the same bank account you used when making the deposit payment.
The processing time for reimbursement of deposit is 6 weeks to 3 months.
If you have questions about reimbursement of deposit, please contact housingaccounts@au.dk
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
Thomas Koppelsgade 1, 8000 Aarhus
You can collect your key from 1 pm on the first work-/weekday of your housing period. You can also collect your key any following work- /weekday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 13.00 on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 13.00 on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
If you arrive outside our opening hours, you can ask a mentor, contact person or friend to collect your key on your behalf. You can inform us through the key collection information form mentioned below. If you do not know anyone who can collect your key for you, please contact us at housing@au.dk.
Please be aware that it is a prerequisite to collect your key that you submit your key collection date via the key collection form. You will receive a pre-arrival email with a link to the form approximately 2-3 weeks before your contract starts.
Please submit the form no later than the deadline given in the email
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
NB: You are responsible for cleaning of common areas before your moving-out inspection no matter when you moved in – before or after your roommate.
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
It is your responsibility to ensure yourself and your belongings while you are staying in Denmark, as Aarhus University does not cover any losses that may occur. We highly recommend that you take out insurance either before or immediately after your arrival.
Read more about insurance in Denmark here.
You have received 2-3 black chips and 1 key (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
If none of the above numbers answer, please use the number below:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and possibly bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, each floor has it's own cleaning scheduel, and each resident is responsible for cleaning either the shared kitchen or the corridor every fifth/sixth week. You can see from the plan, when it is your turn to clean a given area. The plan is based on a rotation system. One week you must clean the corridor, 5/6 weeks later, you must clean the shared kitchen.
The caretaker is checking up on the cleaning every Monday morning between 7.15 and 8 am. He leaves a mark on the checklist in the week in question in the cleaning room, if the cleaning cannot be approved.
If everything is cleaned properly, there will be no mark.
The amount for the insufficient cleaning will automatically be charged over the rent.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
Indoor shared facilities: common room, laundry room, study room, fitness facilities, bar, reuse room
Outdoor shared facilities: bicycle cellar, yard area, roof terrace
On each floor, there is a shared kitchen with room enough to prepare the food and enjoy it together with the other residents if you feel like it.
There is also a handful of other shared facilities available for all residents, for example a laundry room, a bicycle cellar, a roof terrace, a common room, a TV-room, a bar and study rooms. There is also fitness facilities that you can use against a monthly payment.
Locations:
The laundry room is located in "Studiestræde" between building 5 and 6.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
You receive a laundry chip and an activation code when collecting your keys. You will find the activation code in your residence folder. The document is in Danish (look for the words “vaskeri”. “vaskebrik” and “aktiveringskode”) and may be hidden under other documents.
If you need further information about the laundry facilities including the laundry chip and activation code, please contact the caretaker.
The soap is automatically dispensed into the washing machine. You cannot use your own soap.
Remember to empty your pockets. Underwire bras must be washed in a laundry bag, as the metal part can get attached to the drum and ruin the clothes.
Please follow the above-mentioned guidelines to avoid any damage to the machine. If the machine breaks, the responsible part must pay the expenses.
You have internet access through Bolignet-Aarhus. Please follow the guide to internet connection to the left.
If you have any questions or need help, please contact Bolignet-Aarhus customer service.
When calling, please press:
1: If you accept that the call is being taped for educational purposes, or
2: If you do not want the call to be taped
After this, you must wait until a person answers your call. If there are other callers before you, this might take some time.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date, which is 7 working days before your contract ends (maintenance period).
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
When you move out, your caretaker performs a moving-out inspection (note: you do not need to be present). The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below).
Please contact the caretaker at least three days before your moving-out date to arrange the moving-out inspection.
The tenancy must be cleared and cleaned for the inspection. When the room has been inspected, you can no longer access your housing.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out, your caretaker performs an inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
Please note, that the responsibility lies with the tenant to clear out the residence, regardless of the initial state upon arrival.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
Top mattress and mattress protector:
Leave both items on the bed in the order shown in the image. Do not remove them from the room.
Pillow protector and waterproof cover:
Wash both items. Place the clean pillow protector back on the pillow and the waterproof cover back on the bed as shown in the image. Do not remove them from the room.
Pillow and duvet:
Leave both on the bed. Do not remove them from the room.
Bed sheet, pillowcase and duvet cover: For environmental reasons, we encourage you to leave your bed sheet, pillowcase and duvet cover for the next tenant instead of throwing it away. Please make sure to wash it and leave it on the bed.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must change or deregister your address/CPR.
Please find the instructions here.
You must report your change of address from one month before moving and no later than five days after. In Aarhus Municipality, you will receive a fine of 990 DKK if you report the change more than 14 days after moving.
If you do not have MitID, please call Citizen Service at +45 8940 1030. The phone line is open Monday to Thursday from 10 AM to 6 PM, and Friday from 10 AM to 4 PM.
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease.
The deposit will be reimbursed to the same bank account you used when making the deposit payment.
The processing time for reimbursement of deposit is 6 weeks to 3 months.
If you have questions about reimbursement of deposit, please contact housingaccounts@au.dk
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
Thomas Koppelsgade 1, 8000 Aarhus
You can collect your key from 1 pm on the first work-/weekday of your housing period. You can also collect your key any following work- /weekday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 13.00 on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 13.00 on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
If you arrive outside our opening hours, you can ask a mentor, contact person or friend to collect your key on your behalf. You can inform us through the key collection information form mentioned below. If you do not know anyone who can collect your key for you, please contact us at housing@au.dk.
Please be aware that it is a prerequisite to collect your key that you submit your key collection date via the key collection form. You will receive a pre-arrival email with a link to the form approximately 2-3 weeks before your contract starts.
Please submit the form no later than the deadline given in the email
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
NB: You are responsible for cleaning of common areas before your moving-out inspection no matter when you moved in – before or after your roommate.
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
It is your responsibility to ensure yourself and your belongings while you are staying in Denmark, as Aarhus University does not cover any losses that may occur. We highly recommend that you take out insurance either before or immediately after your arrival.
Read more about insurance in Denmark here.
You have received 2-3 black chips and 1 key (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
If none of the above numbers answer, please use the number below:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and possibly bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, each floor has it's own cleaning scheduel, and each resident is responsible for cleaning either the shared kitchen or the corridor every fifth/sixth week. You can see from the plan, when it is your turn to clean a given area. The plan is based on a rotation system. One week you must clean the corridor, 5/6 weeks later, you must clean the shared kitchen.
The caretaker is checking up on the cleaning every Monday morning between 7.15 and 8 am. He leaves a mark on the checklist in the week in question in the cleaning room, if the cleaning cannot be approved.
If everything is cleaned properly, there will be no mark.
The amount for the insufficient cleaning will automatically be charged over the rent.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
Indoor shared facilities: common room, laundry room, study room, fitness facilities, bar, reuse room
Outdoor shared facilities: bicycle cellar, yard area, roof terrace
On each floor, there is a shared kitchen with room enough to prepare the food and enjoy it together with the other residents if you feel like it.
There is also a handful of other shared facilities available for all residents, for example a laundry room, a bicycle cellar, a roof terrace, a common room, a TV-room, a bar and study rooms. There is also fitness facilities that you can use against a monthly payment.
Locations:
The laundry room is located in "Studiestræde" between building 5 and 6.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
You receive a laundry chip and an activation code when collecting your keys. You will find the activation code in your residence folder. The document is in Danish (look for the words “vaskeri”. “vaskebrik” and “aktiveringskode”) and may be hidden under other documents.
If you need further information about the laundry facilities including the laundry chip and activation code, please contact the caretaker.
The soap is automatically dispensed into the washing machine. You cannot use your own soap.
Remember to empty your pockets. Underwire bras must be washed in a laundry bag, as the metal part can get attached to the drum and ruin the clothes.
Please follow the above-mentioned guidelines to avoid any damage to the machine. If the machine breaks, the responsible part must pay the expenses.
You have internet access through Bolignet-Aarhus. Please follow the guide to internet connection to the left.
If you have any questions or need help, please contact Bolignet-Aarhus customer service.
When calling, please press:
1: If you accept that the call is being taped for educational purposes, or
2: If you do not want the call to be taped
After this, you must wait until a person answers your call. If there are other callers before you, this might take some time.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date, which is 7 working days before your contract ends (maintenance period).
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
When you move out, your caretaker performs a moving-out inspection (note: you do not need to be present). The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below).
Please contact the caretaker at least three days before your moving-out date to arrange the moving-out inspection.
The tenancy must be cleared and cleaned for the inspection. When the room has been inspected, you can no longer access your housing.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out, your caretaker performs an inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
Please note, that the responsibility lies with the tenant to clear out the residence, regardless of the initial state upon arrival.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
Top mattress and mattress protector:
Leave both items on the bed in the order shown in the image. Do not remove them from the room.
Pillow protector and waterproof cover:
Wash both items. Place the clean pillow protector back on the pillow and the waterproof cover back on the bed as shown in the image. Do not remove them from the room.
Pillow and duvet:
Leave both on the bed. Do not remove them from the room.
Bed sheet, pillowcase and duvet cover: For environmental reasons, we encourage you to leave your bed sheet, pillowcase and duvet cover for the next tenant instead of throwing it away. Please make sure to wash it and leave it on the bed.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must change or deregister your address/CPR.
Please find the instructions here.
You must report your change of address from one month before moving and no later than five days after. In Aarhus Municipality, you will receive a fine of 990 DKK if you report the change more than 14 days after moving.
If you do not have MitID, please call Citizen Service at +45 8940 1030. The phone line is open Monday to Thursday from 10 AM to 6 PM, and Friday from 10 AM to 4 PM.
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease.
The deposit will be reimbursed to the same bank account you used when making the deposit payment.
The processing time for reimbursement of deposit is 6 weeks to 3 months.
If you have questions about reimbursement of deposit, please contact housingaccounts@au.dk
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
Each year the AU Summer University team plan a fun and diverse social programme with a wide range of activities offered to anyone who is participating in the AU Summer University.
Find more information via the links below.
You have received 1 black chip and 3 keys (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
The caretaker's office is located xxx.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
Please note that AU Housing is responsible for furniture and kitchenware.
See below who is responsible for the internet and laundry.
We encourage you to visit your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
Please contact the caretaker.
If you have an urgent issue during working hours, please contact the Caretaker's Office (8.00 - 9.00) or Driftcenteret (8.00 - 14.00) at:
+45 8744 7593
Please find the relevant contact information via the link below.
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
In case of emergencies related to your residence, please contact the landlord*. If you lose your key, please also contact AU Housing.
*Please only call the landlord after 4 pm if the matter is urgent. If you call with a non-urgent matter after 4 pm, you may be required to pay a 500 DKK fee. After 10 PM you should only call the landlord in case of fire or water damage.
In case of emergencies related to your residence, please contact the landlord*. If you lose your key, please also contact AU Housing.
*After 10 PM you should only call the landlord in case of fire or water damage.
Lost your key? Locksmith (Byens Låseservice): +45 8610 6500
NB: Be aware of the costs
Other urgent** matters? The fire department (Østjyllands Brandvæsen): +45 8676 7676
**You can call the fire department with matters of the utmost urgency e.g. water damage or fire.
Lost your key? Locksmith (Byens Låseservice): +45 8610 6500
NB: Be aware of the costs
Other urgent* matters? Emergency service (Vagtordning): +45 8830 0112
*You can call the emergency service with matters of the utmost urgency e.g. water damage, fire or break-in.
Lost your key? As a locksmith cannot open the doors, we advise you to ask your room mate for help and/or find somewhere else to stay and contact the caretaker during opening hours.
Other urgent* matters? Emergency service (Vagtordning): +45 8830 0112
*You can call the emergency service with matters of the utmost urgency e.g. water damage, fire or break-in.
Lost your key? Securitas (security services company): +45 7026 3650
Please provide the customer number 2003814
Other urgent* matters? Emergency number: +45 8942 7040
*You can call the emergency number with matters of the utmost urgency e.g. water damage, fire or break-in.
If Driftscenteret is closed and the issue cannot wait until you can reach the Caretaker's office or Driftscenteret again, you should contact our emergency hotline:
+45 8744 7595*
*It is very expensive every time the emergency hotline is called, so consider carefully before picking up the phone. If a water pipe bursts in the middle of the night, you should of course not hesitate, but if your faucet is dripping or a fuse has blown, you should wait until the Driftscenter can be contacted again or you can handle the repair yourself.
If you call the emergency hotline with a problem that is either not urgent or is self-inflicted, the bill for the call-out will be sent directly to you.
Lost your key? Locksmith (Byens Låseservice): +45 8610 6500
NB: Be aware of a 900 DKK fee
If none of the above numbers answer, call this number:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, you are obliged to help clean the common areas. This includes the kitchen, common room, laundry room etc.
We advise you to clean your bedroom and bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, are obliged to help clean the common areas of the dormitory. This includes the common room, laundry room, courtyard, and area by the pergola which are shared among all residents. Each resident is responsible for keeping track of the weeks they are assigned to clean the common areas.
You can find an overview of the cleaning schedule for common areas in the stairways.
If you are living in a shared apartment, you must keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
Please note that if you move out before or after your roommate, you will have full responsibility for the cleanliness of the common areas during your moving-out inspection.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
Before you move out, please wash the waterproof cover and arrange the covers in the correct order as shown in the image.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
Se den separate side med referencer til internet
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
Depending on your housing contract, you must either move out and return the keys before 9 a.m. on Monday, 28 July 2025 (Term 1), or before 9 a.m. on Monday, 11 August 2025 (Term 2). The latest moving-out date is specified in your housing offer and short-term contract. You may move out and return the key before this date if you prefer to do so.
During your stay, we will send you a moving-out email and ask you to submit your key return information including your moving-out date.
NB: It is not possible to move out after the latest moving-out date. If you need additional housing please find information under the tab "Housing at the private market in Aarhus" on the Housing service website.
Top mattress and mattress protector:
Leave both items on the bed in the order shown in the image. Do not remove them from the room.
Pillow protector and waterproof cover:
Wash both items. Place the clean pillow protector back on the pillow and the waterproof cover back on the bed as shown in the image. Do not remove them from the room.
Pillow and duvet:
Leave both on the bed. Do not remove them from the room.
Bed sheet, pillowcase and duvet cover: For environmental reasons, we encourage you to leave your bed sheet, pillowcase and duvet cover for the next tenant instead of throwing it away. Please make sure to wash it and leave it on the bed.
AU Housing will inspect your housing after your departure. To avoid unnecessary expenses, we ask you to follow the instructions below.
You must follow the guidelines regardless of the initial state upon arrival.
If you leave anything behind (aside from the items provided by AU Housing) you will be charged with a garbage fee of a minimum of 500 DKK (500 DKK for the first hour, hereafter 350 DKK/hour). If you do not (temporarily) remove and clean the kitchen equipment, you will be charged the cleaning costs.
If you have any doubts about how to cleat out your housing, please contact us before you move out.
Before you move out you must clean your housing including the common areas. You can find a cleaning checklist and a guide to Danish cleaning products below and in your residence folder.
AU Housing will inspect your housing after your departure. In case of insufficient cleaning or damages, you will be charged the costs of cleaning or repair.
The responsibility lies with the tenant to ensure a thorough cleaning following our guidelines regardless of the initial state upon arrival. If you have difficulties cleaning something, please contact us before moving out.
During your stay, we will send you a moving-out email and ask you to submit your key return information including your key return location.
You must return your keys to one of the following locations:
*Our regular opening hours are Monday to Friday from 12 noon am to 2 pm, and our extended opening hours are Monday 28 July and Monday 11 August from 7.30 to 9 am.
NB: If you do not return your keys before 9 am on the latest moving-out date it may cost you up to 6000 DKK as we may have to order a locksmith.
Please place your keys in the envelope provided in the residence folder. Make sure that the envelope contains a copy of the key agreement and make sure to close it securely.
If you return the key outside opening hours, please put it in the mailbox right outside the main entrance of the International Centre:
NB: Do NOT leave your keys in your room or in the mailbox at your residence
If you return your keys within opening hours, please also return the residence folder.
If you return your keys to the mailbox, please leave the residence folder in your room.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
That all keys noted in the signed key agreement must be returned. If you lose any keys, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
Summer University students should only regard the residence information on this website as residence information from other AU Housing websites applies to regular exchange or full-degree students.
Thomas Koppelsgade 1, 8000 Aarhus
You can collect your key from 1 pm on the first work-/weekday of your housing period. You can also collect your key any following work- /weekday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 13.00 on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 13.00 on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
If you arrive outside our opening hours, you can ask a mentor, contact person or friend to collect your key on your behalf. You can inform us through the key collection information form mentioned below. If you do not know anyone who can collect your key for you, please contact us at housing@au.dk.
Please be aware that it is a prerequisite to collect your key that you submit your key collection date via the key collection form. You will receive a pre-arrival email with a link to the form approximately 2-3 weeks before your contract starts.
Please submit the form no later than the deadline given in the email
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
NB: You are responsible for cleaning of common areas before your moving-out inspection no matter when you moved in – before or after your roommate.
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
It is your responsibility to ensure yourself and your belongings while you are staying in Denmark, as Aarhus University does not cover any losses that may occur. We highly recommend that you take out insurance either before or immediately after your arrival.
Read more about insurance in Denmark here.
You have received 2-3 black chips and 1 key (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
The caretaker's office is located at Søren Frichs Vej 3G, st.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to contact your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
If none of the above numbers answer, please use the number below:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and possibly bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, each floor has it's own cleaning scheduel, and each resident is responsible for cleaning either the shared kitchen or the corridor every fifth/sixth week. You can see from the plan, when it is your turn to clean a given area. The plan is based on a rotation system. One week you must clean the corridor, 5/6 weeks later, you must clean the shared kitchen.
The caretaker is checking up on the cleaning every Monday morning between 7.15 and 8 am. He leaves a mark on the checklist in the week in question in the cleaning room, if the cleaning cannot be approved.
If everything is cleaned properly, there will be no mark.
The amount for the insufficient cleaning will automatically be charged over the rent.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
Indoor shared facilities: common room, laundry room, study room, fitness facilities, bar, reuse room
Outdoor shared facilities: bicycle cellar, yard area, roof terrace
On each floor, there is a shared kitchen with room enough to prepare the food and enjoy it together with the other residents if you feel like it.
There is also a handful of other shared facilities available for all residents, for example a laundry room, a bicycle cellar, a roof terrace, a common room, a TV-room, a bar and study rooms. There is also fitness facilities that you can use against a monthly payment.
Locations:
The laundry room is located in "Studiestræde" between building 5 and 6.
The laundry cost of approx. 65 DKK/month is included in a service agreement paid with the rent.
You receive a laundry chip and an activation code when collecting your keys. You will find the activation code in your residence folder. The document is in Danish (look for the words “vaskeri”. “vaskebrik” and “aktiveringskode”) and may be hidden under other documents.
If you need further information about the laundry facilities including the laundry chip and activation code, please contact the caretaker.
The soap is automatically dispensed into the washing machine. You cannot use your own soap.
Remember to empty your pockets. Underwire bras must be washed in a laundry bag, as the metal part can get attached to the drum and ruin the clothes.
Please follow the above-mentioned guidelines to avoid any damage to the machine. If the machine breaks, the responsible part must pay the expenses.
You have internet access through Bolignet-Aarhus. Please follow the guide to internet connection to the left.
If you have any questions or need help, please contact Bolignet-Aarhus customer service.
When calling, please press:
1: If you accept that the call is being taped for educational purposes, or
2: If you do not want the call to be taped
After this, you must wait until a person answers your call. If there are other callers before you, this might take some time.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date, which is 7 working days before your contract ends (maintenance period).
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
When you move out, your caretaker performs a moving-out inspection (note: you do not need to be present). The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below).
Please contact the caretaker at least three days before your moving-out date to arrange the moving-out inspection.
The tenancy must be cleared and cleaned for the inspection. When the room has been inspected, you can no longer access your housing.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out, your caretaker performs an inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
Please note, that the responsibility lies with the tenant to clear out the residence, regardless of the initial state upon arrival.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
Top mattress and mattress protector:
Leave both items on the bed in the order shown in the image. Do not remove them from the room.
Pillow protector and waterproof cover:
Wash both items. Place the clean pillow protector back on the pillow and the waterproof cover back on the bed as shown in the image. Do not remove them from the room.
Pillow and duvet:
Leave both on the bed. Do not remove them from the room.
Bed sheet, pillowcase and duvet cover: For environmental reasons, we encourage you to leave your bed sheet, pillowcase and duvet cover for the next tenant instead of throwing it away. Please make sure to wash it and leave it on the bed.
If you have a private kitchen (e.g., in studio or shared apartments), please take out all kitchen equipment from cupboards and drawers to clean everything thoroughly and place it on the kitchen counter. Then, please clean all cupboards and drawers inside and out. The rest of the kitchen must also be cleaned. Please note:
If the kitchen equipment is not cleaned and left on the counter, the cost of cleaning will be deducted from your deposit.
If you are not present at the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
If you are present at the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
Please do not remove any key tags from the keys.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must change or deregister your address/CPR.
Please find the instructions here.
You must report your change of address from one month before moving and no later than five days after. In Aarhus Municipality, you will receive a fine of 990 DKK if you report the change more than 14 days after moving.
If you do not have MitID, please call Citizen Service at +45 8940 1030. The phone line is open Monday to Thursday from 10 AM to 6 PM, and Friday from 10 AM to 4 PM.
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease.
The deposit will be reimbursed to the same bank account you used when making the deposit payment.
The processing time for reimbursement of deposit is 6 weeks to 3 months.
If you have questions about reimbursement of deposit, please contact housingaccounts@au.dk
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
International Centre
Høegh Guldbergs Gade 4A
8000 Aarhus C
The reception is open workdays 12 noon - 2 pm.
