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Practical information - housing through AU

Where can I collect my key? What do I have to do when I move in? What to do if I want to cancel my contract? You will find the answers to these and many other questions below.

Accommodation policies

As a rule, AU Housing provides only one housing offer per student. This means that AU Housing cannot relocate you to another residence if you are not satisfied with your current accommodation.

Should such a situation occur, you are responsible to make your own arrangements. However, you can sign up at the waiting list at the AU Housing reception. Should a room become available during the semester, we will offer the room to the students on the waiting list.

Even though there might be vacant rooms in a residence, these rooms may not be distributed by the university and therefore cannot be given to other exchange students.

Confirmation

When we have allocated you a room, you will receive an email with a housing offer. You will be asked to visit the online student self-service system where you will find information about your address, rent and deposit. You must confirm that you accept the accommodation in the student self-service system and at the same time pay the first month's rent with a payment card. When we have received your confirmation, we will finalize your leasing contract and make sure that your key is ready to be picked up when you arrive in Aarhus. We can only give you one accommodation offer. Should you not accept this offer, we advise you to start looking for accommodation in Aarhus on your own.

You can find some suggestions for finding your own accommodation in Aarhus here.

Cancellation policy

If you have to cancel your accommodation in Aarhus after you have confirmed your accommodation by paying the first month's rent, you must contact housing@au.dk immediately.

If you cancel your reservation within 14 days after your payment, you will receive a refund of the paid rent.

If you cancel your accommodation more than 6 weeks before your leasing contract starts, you will receive a refund of the paid rent.

If there is less than 6 weeks to the start of your leasing contract, you will have to observe the normal notice deadlines (1-3 months notice) at your lease and pay your rent in the notice period.

Please note that this cancellation policy will apply regardless of the reason for your cancellation (such as visa problems, illness, personal or family problems, delays, missing exams or any other situations outside of your control).

What to bring?

All rooms offered via AU Housing have basic furniture: Bed, table, chair and lamp. You need to bring a duvet, pillow, bed linen (your bed is 90 cm x 200 cm) and towels. These items can also be bought cheaply in supermarkets in Denmark. Your room will have no decoration, so you might want to consider bringing some things to make your room nice (just make sure to take them with you again once you leave, or you will get charged with a garbage fee). Your kitchen will have basic kitchen utensils only (fork, knife, spoon, plate, glass, cup, pot and pan) so if you need a coffee machine, rice cooker, microwave, boiler or the like, you need to bring it.

Bed

Your bed is 90 x 200 cm.

Duvets etc. are not provided. Therefore you need to bring:

  • duvet & pillow
  • bed linen
  • towels

These things can also be bought cheaply in for instance IKEA, JYSK or bigger supermarkets.

(At these dorms you find duvet and pillow, and therefore you need to bring bed linen only: Teknolog, Vennelyst, IC Dorm.)

Arrival

Arrival Aarhus
If you have reserved housing in Aarhus via AU Housing, you can pick up your key at the AU Housing reception at the International Centre, Dale T. Mortensen Building, Høegh-Guldbergs Gade 4A, 8000 Aarhus C. Please find information about the opening hours here.

You can collect your key any weekday after the start of your lease. It means, that you don't have to arrive on the day your contract starts. If you arrive outside opening hours, your mentor might be able to collect your key before you arrive and meet you when you arrive.

Arrival Herning
If you have reserved housing in Herning, you can pick up your key at the reception at the AU Birk Campus. Read more here.

When does your contract start?
It is not possible to collect your key before your contract starts. If you arrive before your contract starts you can find information about temporary short term accommodation options. If your contract starts on a Saturday, Sunday or public holiday, you can't collect your key before the first coming workday. If your contract starts January 1st, please be aware that this is a public holiday.

Delayed arrival

It is not possible to postpone a leasing contract. If your arrival in Aarhus is delayed for any reason, you need to decide whether you want to cancel your leasing contract or continue to pay the rent from the start of the leasing period. If you decide to cancel your lease, please read the cancellation policy above.

Moving in

1 - 2 - 3 - 4 - What to do when moving in?

1. Collect your key. Find the opening hours here.
2. Read your residence folder carefully.
3. Fill in your moving in checklist immediately after moving in. 
4. Sign your contract and send it/hand it in to the AU Housing Office no later than 7 days after moving in.    

Payment - rent, deposit and booking fee

Residences and shared facilities houses

Payment card needed
You need to have a payment card (or be able to borrow one) in order to make your reservation. It is not possible to pay your rent via bank transfer. After arrival you will also have to pay the monthly rent online by payment card. Rent is due on the first of the month. More information here

Paying the first month's rent
You pay your first month's rent when you accept your housing offer. If your lease starts on the 15th, your first month's rent will only be a half month's rent.

Deposit
You will need to pay a refundable deposit of one to three months' rent. The deposit will be charged with your second month's rent (you will receive a bill by email at the end of your first month.) More information about deposit here.

Booking fee
When accepting a housing offer from AU Housing with a duration of more than one month, you accept to pay a non-refundable booking fee of 500 DKK. The booking fee will be charged together with your second month's rent. The booking fee will be charged only once (not every month).

Subletted rooms

You must pay the first month’s rent and the deposit to your landlord immediately after receiving your leasing contract, before your arrival in Aarhus.

How to shorten your contract

If you for any reason want to shorten your contract, you can send in a notice form. In your contract you can find the notice deadlines. At most leases you have either 6 weeks notice to the 1st/15th OR 1 month's notice to the 1st.

Example 1 - one month's notice

Your contract ends 31.1., but you want to move out already 31.12. You check your contract and find out that you have one month's notice to the 1st. Therefore you need to send your notice form to housing@au.dk before 1.12.

Example 2 - 6 weeks notice

Your contract ends 31.1., but you want to move out already 31.12. You check your contract and find out that you have 6 weeks notice to the 1st and 15th. Therefore you need to send your notice form to housing@au.dk before 15.11.  

Moving out

Moving out procedures, inspection, deposit and much more. Check it out here.

Maintenance period

In most dorms in Denmark you must move out some days or weeks before your contract ends. This period is called the maintenance period. You are obliged to pay your rent in the maintenance period. The janitor will during these days clean and maintain the room. In some dorms the maintenance period is 7 weekdays, in others it is two weeks. In a few dorms they don't have a maintenance period at the end of the lease and you can stay until the last weekday in the contract. In these dorms the maintenance period is in the beginning of the lease and you might therefore not be able to move in on the first days of the contract.

The maintenance period is laid down by the Danish rental legislation. Aarhus University doesn't own residences but mediates contact between internationals and dorm owners. AU is aware of the inconvenience this legislation causes but we are not able to change the legislation.

As rules are different from dorm to dorm, check your online residence information for the rules at your specific dorm.

Housing benefits

If you live in rented accommodation, you may be entitled to receive housing benefits. Read more here.     

Insurance

It is your responsibility to insure yourself and your belongings while you are staying in Denmark as Aarhus University does not cover any losses that may occur. We highly recommend that you take out the following insurance policies either before or immediately after arriving in Denmark.

  • Third-party insurance/liability insurance (ansvarsforsikring): This insurance is a must! The insurance covers any losses you might have if you have to pay compensation to another person.
  • Accident insurance (ulykkesforsikring): This insurance covers the financial consequences of an accident.
  • Home insurance (indboforsikring): This type of insurance covers you and your personal belongings in cases of loss, damage, re-housing due to water or fire damage, as well as the costs associated with changing the locks if you lose your key. Be aware that housing provided via AU Housing doesn't include insurances and you must take out the necessary insurances yourself.  Be aware that yours or your family's home-insurance in your home country doesn't cover your eventual loss in Denmark.

If you decide to buy insurance in Denmark, the University recommends that you contact different insurance companies to find the one that best suits your needs. The large insurance companies such as TRYG, Alm. Brand Forsikring and Top Danmark have homepages in English.  

Read more here.