Aarhus University Seal



Spobjergvej 5-229
8220 Brabrand (map)


This page provides important information about your lease and stay in Denmark. 

If you do not find answers to your questions in the folder, please contact housing@au.dk

Moving in

You are to pick up your key at the International Centre at the AU Housing reception during our opening hours at

Dale T. Mortensen Building, Høegh-Guldbergs Gade 4A, 8000 Aarhus C 

Upon moving in, please inspect your accommodation thoroughly. You have to fill out the "Moving in check list" no later than 3 days after moving in date. The "Moving in check list" is online and can be found here

Cost of repairing damages etc. not stated in the "Moving in check list", or conducted during your stay, will be deducted from your deposit upon moving out.

We recommend that you talk to the caretaker about Dormitory rules and procedures regarding using the laundry and other common facilities, cleaning, garbage treatment and other practical information as soon as possible after you moved in. It will make your stay easier and can save you a lot of money. Find the caretaker's contact information under tap "caretaker/janitor".

Note that if you put holes in to the walls you will be deducted a minimum of 300 DKK from your deposit. For further specific questions please contact the caretaker.

You can find more information about the Dormitory here

Remember to put your name on your mail box.

Have you checked your insurances? Who will pay, if your PC is stolen? Who will pay if you lose your key?  


Have you checked your insurances? Who will pay if your PC is stolen? Who will pay if you lose your key? Who will pay if you accidentally damage anything in your apartment? Find more information under the 'Insurance' tab below.


Getting your contract 

You will receive your contract when you pick up your key. You will receive 2 copies of your contract. One is for yourself. The other one you must sign and return to AU Housing within 7 days after arrival. 

Before buying your plane ticket home please see the latest moving out dates here

House rules

Download house rules for Skjoldhøj Kollegiet 

Check carefully the rules about cleaning of common areas

Contract in English

Download an English version of the contract here. This copy is for translation purposes only.  

Latest date of moving out

Check the latest moving out dates here.

How to change the end date of your contract

To shorten your contract:

- Submit the ‘Notice of termination’ form before deadline.

Check notice deadlines and be aware of the latest moving out date. 

- Find information about the maintenance period

To extend your contract:

- Contact housing@au.dk minimum two months before your contract ends.

- Note that extensions are granted in exceptional cases only. 

Rent and deposit

Rent payment

You must pay your first month's rent when you accept your housing offer (before arrival). If your lease starts on the 15th, you will only be charged a half month’s rent for your first month.

At the end of each month you will receive an e-mail with information about the next month's rent payment. The rent can only be paid by credit card via our online self-service system. 

Booking fee

When accepting a housing offer from AU Housing, you accept to pay a non-refundable booking fee of 600 DKK. 

Deposit payment and reimbursement

See more information about deposit here.

If you have any questions regarding your rent payment, kindly send an email to housing@au.dk or 
click here for more information.  

Please note: The processing time for reimbursement of the deposit is from 6 weeks up to 3 months.

Moving out procedures

Moving out date

You need to vacate your room no later than 8.00 am 14 days before your lease ends.

What to do:

  • Moving out inspection:
    • You will receive an email with moving out information and information about the date of your moving out inspection
    • You have to hand in your keys to the caretaker (or his mailbox) at the latest 9am on your moving out date,
    • You don't have to be present at the inspection.
  • Clean and empty your accommodation:
    • Cleaning must be done before the inspection
    • Throw out or take with you all personal belongings, including duvet, pillow, your own furniture, food items (also spices, flour, oil etc.), electrical devices, and home decorations 
    •  If the cleaning is insufficient, a cleaning company will be hired to clean. The costs will be deducted from the deposit (minimum fee of 500 DKK). 
    • See your dorm's moving out guidelines (from page 9).
  • Deregister your address
    • Deregister your address by either sending an email to folkeregister@aarhus.dk or calling the Citizen Service at +45 8940 1030
    • State your name, CPR number, present address, your moving day and your new address
    • Be aware that there is a fee of 570 DKK if you don’t deregister your address
    • Notify your Danish bank about departure
    • Remove your name tag from the mailbox

  See information about reimbursement of your deposit here.  

Garbage fee

Before the inspection the accommodation must be vacated, cleaned, emptied for all personal belongings, including duvet, pillow, your own furniture, food items (also spices, flour, oil etc.), electrical devices, and home decorations. If you leave anything behind (also just very small things), you will be charged a minimum fee of 500 DKK (500 DKK for the first hour, hereafter 350 DKK/hour for handling of larger items like sofas, tables etc.)

Moving within Denmark

If you change your address while living in Denmark, you must report your new address within 5 days (otherwise you will receive a 500 DKK fine): https://lifeindenmark.borger.dk/Living-in-Denmark/Your-residence  


It is your responsibility to insure yourself and your belongings while you are staying in Denmark as Aarhus University does not cover any losses that may occur. We highly recommend that you take out the following insurance policies either before or immediately after arriving in Denmark.

  • Third-party insurance/liability insurance (ansvarsforsikring): This insurance is a must! The insurance covers any losses you might have if you have to pay compensation to another person.
  • Accident insurance (ulykkesforsikring): This insurance covers the financial consequences of an accident.
  • Home insurance (indboforsikring): This type of insurance covers you and your personal belongings in cases of loss, damage, re-housing due to water or fire damage, as well as the costs associated with changing the locks if you lose your key. Be aware that housing provided via AU Housing doesn't include insurances and you must take out the necessary insurances yourself.  Be aware that yours or your family's home-insurance in your home country doesn't cover your eventual loss in Denmark.

If you decide to buy insurance in Denmark, the University recommends that you contact different insurance companies to find the one that best suits your needs. The large insurance companies such as TRYG, Alm. Brand Forsikring and Top Danmark have homepages in English.

When buying an insurance, the insurance company requests your Danish CPR number. If you have registered for CPR, but have not received it yet, simply tell the company that you are waiting for it, and you should still be able to buy an insurance.



At your accommodation an internet connection is included in the rent.

You need to have an internet cable and may need a router, if you want Wi-Fi to get access to the internet. 

Internet cable and router are not provided. You must bring them with you or buy in Denmark upon arrival.

You are online as soon as you connect your computer with the internet plug in the wall by using the internet cable. You will be online every time you turn on your computer. The set-up should be installed automatically through the network.

Problems with the internet setup?

If you are having problems with the set-up you can contact Bolignet-Aarhus (+45 82 50 50 50, info@bnaa.dkwww.bolignet-aarhus.dk) - they speak English. 

You can also try using our guide on how to set up a new account at Bolignet-Aarhus (the cost will still be included in the rent).



Laundry costs are included in your rent. You will receive a laundry chip upon arrival. 

Please be aware that you have to use an activation code to activate your laundry chip. You will find the activation code inside your folder. Please contact the caretaker, if you are experiencing any issues regarding the laundry. 

The washing machines are self-service, so it is not necessary to buy detergent. But if you are unhappy with the detergent provided in the machine’s dispenser, you are welcome to buy your own detergent and use the laundry ball supplied. Instructions to how to use the washing machines are posted on the laundry room wall.

For further information please contact the caretaker. See tap with caretaker/janitor. 

Cleaning information

Cleaning control

Each stairway has their own cleaning plan, and each resident is responsible for cleaning either the shared kitchen or the common room every sixth week. You can see from the plan, when it is your turn to clean a given area. The plan is based on a rotation system.

The caretaker is checking up on the cleaning every Tuesday morning between 8 and 10 am. They leave a checklist to show if any parts could not be approved. If everything is cleaned properly, they will leave a smiley. Afterwards, a cleaning company will come by to clean any missing spots. You have the possibility to redo any missing cleaning yourself and keep them clean until the cleaning company arrives. If you have cleaned well this time nothing else will happen. If the cleaning is still not done sufficiently enough, the cleaning company will take care of it and the costs will be imposed on you.  

Please find information about the weekly cleaning (stairways A and D) here and (stairway B) here. 

Generel cleaning information

Please click here to see cleaning guidelines and learn more about Danish cleaning products.

Videos about how to clean:



Tom K. L. Jensen

+45 82 50 90 00


The office is in the Center building and the opening hours are:

Mon - Tue: 7.15 - 8.00 am and 2.30 - 3.00 pm

Wed: 7.15 - 8.00 am and 3.30 - 4.00 pm

Thu: 7.15 - 8.00 am and 1.30 - 2.00 pm

Fri: 7.15 - 8.00 am and 10.30 - 11.00 am

Please note that you will be able to find a lot of useful information about your residence at Skjoldhøjkollegiet on this website: https://kollegiekontoret.dk/en/skjoldhojkollegiet

Furniture and kitchen equipment

The furniture in your room is provided by either Skjoldhøj Dormitory or AU Housing. The basic furnitures are a bed, table, chair, lamp and clothes storage furniture. If some of the basic furniture is missing or broken, please contact AU Housing (housing@au.dk).

Duvet, pillow, towels and bed linen are not provided. You must bring it with you or buy upon arrival. You must use bed linen. 

In some cases Skjoldhøj Kollegiet also provides a mandatory mattress protector (white thin mattress). The mattress protector costs 85 DKK which will be deducted from your deposit. You are welcome to take mattress protector with you when you move out.

Click here to see a guide on how to use bed linen

Video on how to put on bed linen

The common kitchen is equipped with basic kitchen ware for preparing meals. 

The furniture and kitchen equipment is expected to be left in the same condition and number as when you took over the tenancy, except for the normal wear and tear. Cost of missing or broken furniture will be deducted from your deposit.

Common areas

At the dorm you can find:

A bar

A play room for kids (membership needed, contact the treasurer or show up at one of the events)

A music room (membership needed, contact skmu@googlegroups.com)

A fitness building (membership needed, see this link)

A sauna (open 24/7. Mondays 06.00-22.00 only men and Tuesdays 06.00-22.00 only women)

A grocer's/small supermarket (opening hours: every day 10.00-21.00)

A foto studio (membership needed, contact Martin Klepke. See the facebook group "Skjoldsnapperne")

A small brewery (membership needed, contact a committee member)

A workshop/repair shop

A role playing-/board game club (membership needed, contact Kes Williams. See the facebook page "Skjoldborgen")

A ping pong room (contact the caretaker for access)

Waste sorting

In the City of Aarhus, you have to sort your waste into four types. The more we sort our waste, the better we can reuse it. Glass, plastic and metal, as well as paper and small cardboard items can all be recycled and go into new products. In that way, there will be less need to extract new raw materials, which is good for the environment and helps tackle the climate change.

You should sort your waste in the following types:

Glass, plastic and metal - emptied, rinsed and without lids

-          Glass bottles

-          Jam jars

-          Glass jars

-          Plastic bottles

-          Plastic tubs

-          Plastic trays

-          Plastic canisters

-          Food and drink cans

-          Metal lids

-          Foil trays

Paper and small cardboard items – clean and dry –  no plastic bags

-          Newspapers, magazines

-          Books

-          Flyers

-          Catalogues

-          Cardboard trays

-          Egg cartons

-          Cardboard tubes

-          Cardboard boxes

-          Cardboard scraps

General waste - tie a knot on the bag

-          Milk cartons

-          Cling film

-          Juice cartons

-          Crips bags

-          Coffee bags

-          Butter tubs

-          Tubes

-          Food waste

-          Sanitary waste

-          Pizza boxes

-          Plastic bags

Remember that milk cartons and pizza boxes need to be thrown out with the general waste – not in the paper section. And that soft plastic, like plastic bags, also go into general waste and not the plastic/glass/metal section as it gets entangled in the sorting machine and ruins it.

If you would like more information click here.   

In case of emergency

Lost your key? Electric problems? Plumbing/sewer/drain problems? Broken window? Heating problems? Other emergency?

Within normal working hours, please call the caretaker, Tom K. L. Jensen, telephone: 82 50 90 00 

Outside normal working hours  - find information here (NOTE: The cost must be paid by yourself if the matter is not urgent).

Get to know your city

Studenterhus Aarhus




Graham Bells Vej 9-11

8200 Aarhus N

Mon-Sun: 10.00-21.00



Click for more information


Aarhus turist information



State Library - Universitetsparken

+ 45 89 46 20 22

Mon-Fri: 09.00-18.00

Sat: 11.00-14.00


Main library in Aarhus

Hack Kampmanns Plads 2

8000 Aarhus C

+ 45 89 40 92 00

How to get around

By bus in Aarhus

Buses in Aarhus

By bicycle

Aarhus is a great city for biking. Almost all students use bicycles for transportation. You can buy a new one or second hand bicycle or rent a bycycle. 

Need a bike?    

Transportation in Denmark


Terms and Conditions

Booking fee

1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.  

Rent, deposit and cancellation policy

1. I accept to pay the first months’ rent and eventual service agreement fee by credit card via online system when I accept my housing offer.

2. I accept that I will pay a deposit of one to three months’ rent. More information here.

3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my lease (legal fee, court costs etc.). More information here.

4. I accept that I will pay the eventual service agreement expenses (covering costs such as utilities, internet and furniture) every month along with my rent.

5. I accept the following cancellation policy:

  • I can cancel my lease without any costs up to 14 days after I have accepted my housing offer and paid the first months’ rent.
  • I can, at any time, terminate my lease within my notice period. Find out which termination notice applies to your lease under the "Latest date of moving out"-tap. 

6. The only way to cancel my lease is to send the notice of termination through the form found here.

7. I accept that I will pay my rent during the cancellation period.

8. I accept that AU is not responsible for my eventual delay due to visa, health or any other problems and that I will pay my rent until I cancel my lease even though I haven’t collected my key.

Moving in and out

1. I accept that I can move into my room on the first working day after my lease starts. If my lease starts on a Saturday, Sunday or holiday, I can’t move in until the following Monday.

2. I accept that different moving out dates applies to different accommodations depending on my leasing contract. The moving out dates is:

  • The last working day of the month that the lease ends OR
  • 8 working days before the lease ends (only at Universitetsparken kollegium 1) OR
  • up to 2 weeks before the end of the lease (renovation period) 

3. I agree that I have read and understood the information about which of the above mentioned moving out dates applies to my lease. Please, find the moving out dates here.

4. I accept to pay rent in the renovation period.

5. I agree that I will leave my lease in the same condition as found apart from normal wear and tear.

6. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.

7. I agree that I will return the same number of keys and laundry card to the caretaker or to the IC as described in my residence folder. In case I don’t deliver my keys, I will pay for the change of the lock.


1. I am obliged to observe the house rules.

2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.

3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.

4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire a suitable insurance to cover any loss of my belongings.

5. I accept that my lease is a single occupancy (unless otherwise is explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.

6. I accept that I am not allowed to sublet my lease.

7.I accept that smoking is not allowed neither in my room/apartment, nor at any common areas.

8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.