Gustav Wieds Vej 31-35, 8000 Aarhus C
You can collect your key from 1 pm on the first working day of your leasing period. You can also collect your key any following workday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 1 pm on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 1 pm on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
Please be aware that it is a prerequisite to collect your key that you submit your key collection date via the key collection form. You will receive a pre-arrival email with a link to the form approximately 14 days before your contract starts.
Please submit the form no later than 7 days before your arrival.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
NB: You are responsible for cleaning of common areas before your moving-out inspection no matter when you moved in – before or after your roommate.
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
It is your responsibility to insure yourself and your belongings while you are staying in Denmark as Aarhus University does not cover any losses that may occur. We highly recommend that you take out the following insurance policies either before or immediately after your arrival.
| Third-party insurance/liability insurance (ansvarsforsikring) | This insurance is a must! The insurance covers any losses you might have if you have to pay compensation to another person. |
| Accident insurance (ulykkesforsikring | This insurance covers the financial consequences of an accident. |
| Home insurance (indboforsikring) | This type of insurance covers you and your personal belongings in cases of loss, damage, re-housing due to water or fire damage, as well as the costs associated with changing the locks if you lose your key. Be aware that housing provided via AU Housing doesn't include insurances and you must take out the necessary insurances yourself. Be aware that yours or your family's home-insurance in your home country doesn't cover your eventual loss in Denmark. |
We recommend that you contact different insurance companies to find the one that best suits your needs. Large insurance companies such as TRYG, Alm. Brand Forsikring and Top Danmark have websites in English.
When buying an insurance, the insurance company requests your Danish CPR number. If you have registered for CPR, but have not received it yet, simply tell the company that you are waiting for it, and you should still be able to buy an insurance.
You have received 3 keys and 2 key chips (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
Lost your key? Locksmith (Byens Låseservice): +45 8610 6500
NB: Be aware of the costs
Other urgent* matters? Emergency number: +45 3817 1071
*You can call the emergency number with matters of the utmost urgency e.g. water damage, fire or break-in.
Make sure that you are aware of and follow the house rules during your stay.
We advise you to clean your apartment weekly as this helps to limit damages and excessive wear.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress and waterproof cover. In addition to this, you will be provided with a mattress protector when you pick up your keys. These covers are designed to protect your bed and maintain hygiene standards. You can find the names of the covers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the mattress protector.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
For environmental reasons, we encourage our departing tenants to leave behind their duvet and pillow. You are free to use these items, if you bring a duvet- and pillow cover. If you do not wish to use the left-behind duvet and pillow, we encourage you to bring your own.
Please be aware that duvet and pillow covers, towels and bed sheets are not provided. We kindly ask that you bring these items with you or buy them upon your arrival. For hygienic reasons, it is mandatory to use a bed sheet during your stay.
Please also be aware that some in residences you might need to bring or buy a network cable (LAN) to connect to the internet and a router if you have a wireless internet connection (Wi-Fi).
Indoor shared facilities: common room, TV-room, sauna, showers, laundry room, drying room, workshop, bike room, mailbox and more
Outdoor shared facilities: garden, terrace, outdoor tap
The workshop is available for free use. There is no tools down there, so you have to use your own gear. The room can be used for painting, repairing bicycles, etc. As long as it's cleaned up after use and the workshop is kept tidy, there are no restrictions on creative expression.
The guest room can be reserved by residents by signing up on the calendar by the door. The key can be picked up from members of the board. The room can be reserved for a maximum of 1 week at a time. There is a double bed, a single bed, and a sofa bed with sleeping space for approximately 5 people. By default, there are no duvets, pillows, bed linen, or sleeping bags in the guest room, so you need to bring your own.
The common room is located next to the bicycle room in the basement. Here, it is possible to hold parties in the evening, as well as other activities during the day. The common room can be booked by writing your apartment number on the calendar in front of the door. The key can be picked up from one of the board members; contact the board at least 2 days in advance to coordinate the handover. The common room must be cleaned after use. The adopted rules for the use of the common area can be found under house rules. Party times must be adhered to, as residents above are particularly affected by the festivities. The party room contains service and chairs for approximately 25 people, as well as a toilet and kitchen with oven, stove, and microwave. Additionally, there is a small wardrobe.
The TV lounge is connected to the common room. There are three sofas, a TV, and a coffee table in the room. There is the option to connect to the TV via HDMI and USB C. It requires a key to the common room for access, so if you wish to watch movies, have a movie night, etc., contact the board to borrow the key. Cleaning are expected after use.
The department has a sauna and showers. Everyone's house keys can be used to lock into the sauna room. It needs to be heated up for about 30 minutes before use. It is required to sign up on the note by the sauna when borrowing. You can access the sauna with your apartment key.
Each apartment has a storage room. It is recommended to check for abandoned items upon moving in and notify the caretaker if anything is left behind.
An outdoor tap has been installed, which can be used for washing bikes, for example. There is a hose with a spray head in the sauna room in the basement. The apartment key works for the lock in both places. Remember to conserve water, turn off the water after use, and return the hose. Water consumption is a shared expense for all residents.
There is an additional locked bike room for those who want their bike locked away extra securely. You can obtain a chip for this by placing a deposit of 1000 DKK. Please, contact the caretaker.
If you need additional information, please contact your neighbours or the caretaker.
Laundry room
There is a laundry room in the basement which is equipped with 2 laundry machines and 1 big tumble dryer. The laundry room may only be used between 8 am and 9 pm.
Every tenant has the right to 2 washing hours per week, which means 1 time with 2 machines or 2 times with 1 machine. You can book a time on the week schedule by writing both your name and apartment number. If the machine is not started 10 minutes after the booked time has begun, others may use the machine.
You not allowed to colour clothes in the machines.
In the laundry room you will also find common cleaning articles. There is a vacuum cleaner, brooms, scrubbing brush and a mop. These are free to use, but please treat it with care and put it back immediately after you have finished using it. If you are missing a dust bag for the vacuum cleaner, something is broken or need to be replaced, please contact the janitor.
Drying room
There is a room next to the laundry room in which you can hang your clothes to dry. There are clothes lines and clothes racks to hang your clothes on.
The clothes produce moisture when drying. Therefore the windows must be locked in "first notch" to ensure ventilation and the thermostatic valve on the radiator should be on 1. Please do not adjust the thermostatic valve since our heating bill will increase and the residents will end with a higher rent. It normally takes 1-2 days for the clothes to dry, but it depends on the amount of clothes in the room.
Since the capacity of the room is limited, it is highly appreciated if the room is not used as a wardrobe and the you remember to collect your clothes when it is dry, so other tenants also have a chance to dry their clothes.
There are pegs in the small brown basket in the laundry room. Remember to put them back in the bag after using them, so that they do not end up on the floor and gets destroyed by people stepping on them. Please contact the caretaker or the department board if there is a need for new drying racks or clothes pegs.
You can also dry your clothes outside when the weather is nice. There are clothes lines on the eastern side of the building. Please remember to put back the clothes pegs.
Internet connection is not established at your housing.
There are a number of different possibilities to establish a connection yourself. You can can general information about the possibilities here:
Many places in Aarhus and in Denmark you can use Eduroam, which is AU’s wireless network for students, employees and visitors from other research and teaching institutions.
See the interactive map.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 350,000 people, and around 14% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date, which is 1 working day before your contract ends.
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
When you move out, your caretaker performs an inspection. The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below)
Please contact the caretaker at least seven days before your moving-out date to arrange the moving-out inspection.
When the room has been inspected, you can no longer access your housing.
If you are participating in the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
If you are not participating in the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
Please do not remove any key tags from the keys.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When you move out, your caretaker performs an inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
Please note, that the responsibility lies with the tenant to clear out the residence, regardless of the initial state upon arrival.
Mattress protector: Make sure to take it with you or throw it out when you move out. If you don't, you will be deducted a garbage fee.
Waterproof cover: Make sure to wash it and put it back on your bed in the order shown in the image. If you don't, you will be deducted a cleaning fee.
Top mattress: Make sure to leave it on the bed in the order shown in the image.
Duvet, pillow and bed linen: For environmental reasons, we encourage you to leave your duvet, pillow and bed linen for the next tenant. It must be clean and in good condition. Make sure to wash it and leave it on the bed.
If you are living in a shared apartment, you must keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
Please note that if you move out before or after your roommate, you will have full responsibility for the cleanliness of the common areas during your moving-out inspection.
If you are participating in the moving-out inspection, please return your keys and residence folder to the caretaker at the inspection.
If you are not participating in the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
Please do not remove any key tags from the keys.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must contact The National Register (Folkeregistret) which is a part of Citizen Service (Borgerservice) in order for them to deregister your address and CPR.
Please state your name, CPR number, present address, your moving date and your new address.
NB: Be aware that there is a fee of 570 DKK if you do not contact The National Register in order to deregister your address and CPR.
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
