Online Residence Information
You can collect your key from 1 pm on the first working day of your leasing period.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 1 pm on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 1 pm on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
Please be aware that it is a prerequisite to collect your key that you submit your key collection date via the key collection form. You will receive a pre-arrival email with a link to the form approximately 14 days before your contract starts.
Please submit the form no later than 7 days before your arrival.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
NB: You are responsible for cleaning of common areas before your moving-out inspection no matter when you moved in – before or after your roommate.
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
It is your responsibility to insure yourself and your belongings while you are staying in Denmark as Aarhus University does not cover any losses that may occur. We highly recommend that you take out the following insurance policies either before or immediately after your arrival.
| Third-party insurance/liability insurance (ansvarsforsikring) | This insurance is a must! The insurance covers any losses you might have if you have to pay compensation to another person. |
| Accident insurance (ulykkesforsikring | This insurance covers the financial consequences of an accident. |
| Home insurance (indboforsikring) | This type of insurance covers you and your personal belongings in cases of loss, damage, re-housing due to water or fire damage, as well as the costs associated with changing the locks if you lose your key. Be aware that housing provided via AU Housing doesn't include insurances and you must take out the necessary insurances yourself. Be aware that yours or your family's home-insurance in your home country doesn't cover your eventual loss in Denmark. |
We recommend that you contact different insurance companies to find the one that best suits your needs. Large insurance companies such as TRYG, Alm. Brand Forsikring and Top Danmark have websites in English.
When buying an insurance, the insurance company requests your Danish CPR number. If you have registered for CPR, but have not received it yet, simply tell the company that you are waiting for it, and you should still be able to buy an insurance.
You have received 1 black chip and 2 keys (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and adhere to the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom weekly as this helps to limit damages and excessive wear. If you are living in a shared apartment, you must keep the common areas, such as the kitchen and bathroom, clean and tidy at all times.
In addition to this, each apartment must clean the common areas approx. 4 times a year. Find your cleaning schedule here: 12 A+B, 12 G+H, 12 K, 12 L, 12 N, 12 M
If the cleaning is not done, a cleaning company will be ordered to do the cleaning at the expense of the responsible resident. (DKK 125,- which will be added to the following month's rent.)
If you are living in a shared apartment, you must keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
Please note that if you move out before or after your roommate, you will have full responsibility for the cleanliness of the common areas during your moving-out inspection.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress and waterproof cover. In addition to this, you will be provided with a mattress protector when you pick up your keys. These covers are designed to protect your bed and maintain hygiene standards. You can find the names of the covers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the mattress protector.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
Please be aware that duvets, pillows, covers, towels and bed sheets are not provided. We kindly ask that you bring these items with you or buy them upon your arrival. For hygienic reasons, it is mandatory to use a bed sheet during your stay.
Please also be aware that some in residences you might need to bring or buy a network cable (LAN) to connect to the internet and a router if you have a wireless internet connection (Wi-Fi).
Indoor shared facilities: common room, billard, table football, bicycle repair room and storage room
Outdoor shared facilities: barbecue area, bonfire area, bicycle shed, green area and parking area
Common room
The common room is located in the basement of the H building. You are welcome to use the provided facilities such as a billiard, a table football and a TV.
Every Friday from 8 pm there is a "Friday's bar" in the common room.
The laundry room is located in the basement of the L building: 1) Go down the steps and use the door on your right, 2) open the door by holding the black plastic chip on the grey panel, and 3) use the first door on your right.
If you need further information about the laundry facilities, please contact the caretaker.
The soap is automatically dispensed into the washing machine. You cannot use your own soap.
Remember to empty your pockets. Underwire bras must be washed in a laundry bag, as the metal part can get attached to the drum and ruin the clothes.
Please follow the above-mentioned guidelines to avoid any damage to the machine. If the machine breaks, the responsible part must pay the expenses.
You have internet access from Bolignet-Aarhus via a wall socket. Connect your computer to the socket in the wall using a network cable (LAN) and type mit.bnaa.dk in your browser. An order page will appear, where you can register as a customer. Shortly after you have registered, you will be online.
If you have any questions or need help, please contact Bolignet-Aarhus customer service.
When calling, please press:
After this, you must wait until a person answers your call. If there are other callers before you, this might take some time.
Please note that you must bring or buy a network cable (LAN) to connect to the internet. Additionally, if you wish to access the internet wirelessly (Wi-Fi), you must bring or buy a router.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 350,000 people, and around 14% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date, which is 7 working days before your contract ends (maintenance period).
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
When you move out a moving-out inspection will be carried out.
Please be aware that depending on the outcome of the moving-out inspection, a garbage fee, cleaning fee and/or cost of repairs might be deducted from your deposit. To avoid this please make sure to follow the moving-out procedures carefully.
Please contact the caretaker at least three days before your moving-out date to arrange the moving-out inspection.
The residence must be cleared and cleaned for the inspection. When the residence has been inspected, you can no longer access it.
When you and your roommate's housing contracts end on the same date (even if you do not move out on the same date), you are jointly responsible for arranging the moving-out inspection.
One of you must contact the caretaker at least three days before you move out to arrange the inspection. The caretaker can inspect the apartment once both of you have moved out.
The apartment must be cleared and cleaned for the inspection, and we, therefore, suggest you clean the common areas together before the first tenant moves out. The last tenant to move out must then keep the common areas clean until the inspection.
When the apartment has been inspected, you can no longer access it.
The first tenant to move out must contact AU Housing (housing@au.dk) at least 14 days before you move out to arrange an inspection. You are responsible for the cleanliness of your room and the common areas on the date of your inspection.
The last tenant to move out must contact the caretaker at least three days before you move out to arrange an inspection. You are responsible for the cleanliness of both rooms and the common areas on the date of your inspection.
When the apartment has been inspected, you can no longer access it.
Before your moving-out inspection, you must clear out and clean your residence.
Please be aware that depending on the outcome of the moving-out inspection, a garbage fee, cleaning fee and/or cost of repairs might be deducted from your deposit. To avoid this please make sure to follow the moving-out procedures carefully.
You must throw out or take with you all personal belongings including the provided mattress protector, food items (e.g. spices, flour, oil etc.), electrical devices and home decorations. For environmental reasons, we encourage you to leave your duvet, pillow and bed linen for the next tenant. It must be clean and in good condition.
If you leave anything behind (aside from duvet, pillow and bed linen) you will be deducted a garbage fee of a minimum of 500 DKK (500 DKK for the first hour, hereafter 350 DKK/hour).
If you have your own kitchen (e.g. in studios and shared apartments) you must remove all kitchen equipment from cupboards and drawers. Make sure to clean it, put it in bags and place them on the kitchen table. If you do not remove and clean the kitchen equipment you will be deducted the cleaning costs from your deposit.
Mattress protector: Make sure to take it with you or throw it out when you move out. If you don't, you will be deducted a garbage fee.
Waterproof cover: Make sure to wash it and put it back on your bed in the order shown in the image. If you don't, you will be deducted a cleaning fee.
Top mattress: Make sure to leave it on the bed in the order shown in the image.
Duvet, pillow and bed linen: For environmental reasons, we encourage you to leave your duvet, pillow and bed linen for the next tenant. It must be clean and in good condition. Make sure to wash it and leave it on the bed.
You must thoroughly clean your room and the common areas according to the cleaning guidelines. If the cleaning is insufficient you will be deducted the cleaning costs from your deposit.
We also advise you to be aware of the maintenance regulation guidelines which include relevant information from page 9.
If you are living in a shared apartment, you must keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
Please note that if you move out before or after your roommate, you will have full responsibility for the cleanliness of the common areas during your moving-out inspection.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
If you are participating in the moving-out inspection, please return your keys and residence folder at the moving-out inspection.
If you are not participating in the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
Please do not remove any key tags from the keys.
The first tenant to move out must leave the keys and the residence folder in the apartment.
Please do not remove any key tags from the keys.
The last tenant to move out must return both sets of keys to the caretaker.
If you are participating in the moving-out inspection, please return your keys and residence folders at the moving-out inspection.
If you are not participating in the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folders in the apartment.
Please do not remove any key tags from the keys.
The first tenant to move out must return the keys to AU Housing.
If you are participating in the moving-out inspection, please return your keys and residence folder at the inspection.
If you are not participating in the inspection, please return your keys in the reception or the mailbox International Centre (Høegh-Guldbergs Gade 4A) clearly marked with your name and address, and leave the residence folder in your room.
Please do not remove any key tags from the keys.
The last tenant to move out must return the keys to the caretaker.
If you are participating in the moving-out inspection, please return your keys and residence folder at the moving-out inspection.
If you are not participating in the moving-out inspection, please return your keys in the mailbox at the caretaker's office clearly marked with your name and address, and leave the residence folder in your room.
Please do not remove any key tags from the keys.
You must contact The National Register (Folkeregistret) which is a part of Citizen Service (Borgerservice) in order for them to deregister your address and CPR.
Please state your name, CPR number, present address, your moving date and your new address.
NB: Be aware that there is a fee of 570 DKK if you do not contact The National Register in order to deregister your address and CPR.
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
