Bispehavevej 1-5, 8210 Aarhus V
You can collect your key from 1 pm on the first working day of your leasing period. You can also collect your key any following workday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 1 pm on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 1 pm on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
Your roommate might have moved in before your arrival and used the common areas. If this is the case, the common areas might not be as clean as they were when your roommate moved in.
We ask both of you to keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
NB: You are responsible for cleaning of common areas before your moving-out inspection no matter when you moved in – before or after your roommate.
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to visit your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
You should contact the Driftscenter if you need assistance from a maintenance technician. At the Driftscenter, you will meet our maintenance secretary, Ann Bøgeskov, and maintenance assistant, Tina Haglund.
It is your responsibility to insure yourself and your belongings while you are staying in Denmark as Aarhus University does not cover any losses that may occur. We highly recommend that you take out the following insurance policies either before or immediately after your arrival.
| Third-party insurance/liability insurance (ansvarsforsikring) | This insurance is a must! The insurance covers any losses you might have if you have to pay compensation to another person. |
| Accident insurance (ulykkesforsikring | This insurance covers the financial consequences of an accident. |
| Home insurance (indboforsikring) | This type of insurance covers you and your personal belongings in cases of loss, damage, re-housing due to water or fire damage, as well as the costs associated with changing the locks if you lose your key. Be aware that housing provided via AU Housing doesn't include insurances and you must take out the necessary insurances yourself. Be aware that yours or your family's home-insurance in your home country doesn't cover your eventual loss in Denmark. |
We recommend that you contact different insurance companies to find the one that best suits your needs. Large insurance companies such as TRYG, Alm. Brand Forsikring and Top Danmark have websites in English.
When buying an insurance, the insurance company requests your Danish CPR number. If you have registered for CPR, but have not received it yet, simply tell the company that you are waiting for it, and you should still be able to buy an insurance.
You have received 2 keys, 2 key chips and 1 laundry chip (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
If you want guests to be able to reach you through the door phone system, please send an email to kontoret@pkas.dk with the following information:
You will then receive a notification on your mobile when someone rings your door via the door phone system.
Instructions on how to answer the door phone
When called on the door phone the number +4589428000 will appear on the mobile device, from here you can take the call directly, and answer the person awaiting your acceptance to enter the establishment. If you wish to grant the person access to the building, then all you have to do is press ‘5’ on your mobile device.
Tip: You can register the number in your contact book.
We would appreciate it if newly arrived tenants would test the system themselves, before calling the administration.
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
AU Housing is responsible for furniture and kitchen equipment.
We encourage you to visit your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
You should contact the Driftscenter if you need assistance from a maintenance technician. At the Driftscenter, you will meet our maintenance secretary, Ann Bøgeskov, and maintenance assistant, Tina Haglund.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
If you have an urgent problem, you should contact DRIFTSCENTERET.
If the Driftscenter is closed and the problem cannot wait until you can reach the Driftscenter or Østjysk Bolig’s office again, you should contact our emergency hotline:
+45 8744 7595*
*It is very expensive every time the emergency hotline is called, so consider carefully before picking up the phone. If a water pipe bursts in the middle of the night, you should of course not hesitate, but if your faucet is dripping or a fuse has blown, you should wait until the Driftscenter can be contacted again or you can handle the repair yourself.
If you call the emergency hotline with a problem that is either not urgent or is self-inflicted, the bill for the call-out will be sent directly to you.
Lost your key? Locksmith (Byens Låseservice): +45 8610 6500
NB: Be aware of the costs
Make sure that you are aware of and follow the house rules during your stay.
We advise you to clean your apartment weekly as this helps to limit damages and excessive wear.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress and waterproof cover. In addition to this, you will be provided with a mattress protector when you pick up your keys. These covers are designed to protect your bed and maintain hygiene standards. You can find the names of the covers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the mattress protector.
A smoke detector is installed in your housing.
It is very important that you never remove the smoke detector - not even if it starts to make a loud noise. If you remove it, an automatic message will be sent to the fire department, causing a guard to turn up at your residence. This can cost up to 10.000 DKK, and if they find no reason for the call, you will have to pay for this yourself.
If you hear any noise from the smoke detector and there is no fire, what you need to do is open the window and air the housing at once. As soon as fresh air enters the room, the smoke detector will stop after 20 seconds. If the smoke detector continues to make noise, the fire department will be sent to your address. Therefore, it is very important that you open the window and air the housing straight away to avoid unnecessary expenses.
The ventilation at your residence must not be blocked or in any other way be closed, as this will cause the system to not work properly. In case of problems with the ventilation or if you have any questions about how the ventilation works, please contact the caretaker for help (see the caretaker tab).
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
For environmental reasons, we encourage our departing tenants to leave behind their duvet and pillow. You are free to use these items, if you bring a duvet- and pillow cover. If you do not wish to use the left-behind duvet and pillow, we encourage you to bring your own.
Please be aware that duvet and pillow covers, towels and bed sheets are not provided. We kindly ask that you bring these items with you or buy them upon your arrival. For hygienic reasons, it is mandatory to use a bed sheet during your stay.
Please also be aware that some in residences you might need to bring or buy a network cable (LAN) to connect to the internet and a router if you have a wireless internet connection (Wi-Fi).
Indoor shared facilities: laundry facilities, common house
Outdoor shared facilities: roof terrace
Common house
Atriumhuset has access to a common house in the gable at Hasle Centervej 239. There may be a maximum of 50 people in the common room, but if sitting together, a maximum of 42 people can be accommodated. There is service for 50.
In the room, there is a kitchenette with a cooking zone and oven, refrigerator, freezer, and dishwasher. The kitchen is not suitable for actual cooking. There are two toilets, one of which is wheelchair accessible.
On the 1st floor, there is a lounge area with a sofa and ottomans, as well as a meeting room.
When renting the space, you must bring your own towels, hand soap, toilet paper, cleaning supplies, dishcloths, and dish towels.
There is a vacuum cleaner and floor mop in the room. Cleaning must be done after use. If this is not done adequately, cleaning will be ordered without warning at the tenant's expense – the management will assess the need. The room is rented without a deposit, and any missing or damaged service, as well as any cleaning, will be deducted from the responsible tenant's rent.
Key pickup at the Operations Center in the Community Center every weekday between 09:00 - 10:00.
If you want to rent the room, you can contact Østjysk Bolig's administration at +45 7012 1310 or aarhus@lejerbo.dk.
Price per day:
Monday - Thursday: 300 DKK
Weekends (Friday - Sunday): 1.000 DKK.
You have wireless internet access (Wi-Fi) from Norlys. The cost is included in a service agreement paid with the rent.
Upon arrival, you sign an internet agreement which includes the login information.
If you have any questions regarding the internet or login information, please contact AU Housing.
If you have any issues with the internet setup or connection, please contact Norlys.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 350,000 people, and around 14% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date (maintenance period).
You can find your latest moving-out date via the link below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
You must contact AU Housing at housing@au.dk as soon as possible and at least 14 days before you move out to inform us about the date you will return your key so that we can plan the moving-out inspection accordingly.
The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below).
The inspection will take place after you have vacated your residence and returned your key. You will not have access to your residence after the inspection. If you wish to attend the inspection (which you are not required to), please mention this when scheduling the inspection.
Please return your keys to our mailbox at the International Centre (Høegh-Guldbergs Gade 4A). The mailbox is located to the right of the main entrance. Put your key in an envelope clearly marked with your name and housing address and leave your residence folder in your room.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When you move out, your caretaker performs an inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
Please note, that the responsibility lies with the tenant to clear out the residence, regardless of the initial state upon arrival.
Mattress protector: Make sure to take it with you or throw it out when you move out. If you don't, you will be deducted a garbage fee.
Waterproof cover: Make sure to wash it and put it back on your bed in the order shown in the image. If you don't, you will be deducted a cleaning fee.
Top mattress: Make sure to leave it on the bed in the order shown in the image.
Duvet, pillow and bed linen: For environmental reasons, we encourage you to leave your duvet, pillow and bed linen for the next tenant. It must be clean and in good condition. Make sure to wash it and leave it on the bed.
When you move out, your caretaker performs an inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
Please note, that the responsibility lies with the tenant to ensure a thorough cleaning following our guidelines, regardless of the initial state upon arrival. If you have issues cleaning something, please contact AU Housing in advance.
Please return your keys to our mailbox at the International Centre (Høegh-Guldbergs Gade 4A). The mailbox is located to the right of the main entrance. Put your key in an envelope clearly marked with your name and housing address and leave your residence folder in your room.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must deregister your address/CPR.
Please follow this link.
If you do not have MitID, please call Citizen Service at +45 8940 1030.
The phone line is open Monday to Thursday from 10 AM to 6 PM, and Friday from 10 AM to 4 PM.
Please note that there is a fee of 570 DKK if you fail to deregister your address.
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease.
The deposit will be reimbursed to the same bank account you used when making the deposit payment.
The processing time for reimbursement of deposit is 6 weeks to 3 months.
If you have questions about reimbursement of deposit, please contact housingaccounts@au.dk
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
