Høegh-Guldbergs Gade 4A, 8000 Aarhus C
You can collect your key from 1 pm on the first work-/weekday of your housing period. You can also collect your key any following work- /weekday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 13.00 on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 13.00 on Monday 17 July. You will receive a pre-arrival email providing the exact date.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
If you arrive outside our opening hours, you can ask a mentor, contact person or friend to collect your key on your behalf. You can inform us through the key collection information form mentioned below. If you do not know anyone who can collect your key for you, please contact us at [email protected].
Please be aware that it is a prerequisite to collect your key that you submit your key collection date via the key collection form. You will receive a pre-arrival email with a link to the form approximately 2-3 weeks before your contract starts.
Please submit the form no later than the deadline given in the email
Your key card is your only way to access the IC Dormitory, the respective floors and your room. You can only enter the main entrance to the building between 7.30 am - 2 pm. To enter the building after 2 pm you must use the entrance in the left corner or the back entrance to the building.
In order to enter from outside, the respective floors and your room, please swipe the card and enter the 4-digit code that was given to you.
Please keep the card with you at all times and remember your code or you will have no way to enter your room.
Upon arrival at your residence, please conduct a thorough inspection of your housing as you must submit a moving-in checklist within 3 working days after your arrival.
Please note that any damages or necessary repairs that are not documented in the "Moving-in checklist" or occur during your stay may result in deductions from your deposit upon moving out.
When you collect your key, you will receive two copies of your contract.
One of the copies must be signed and returned to AU Housing within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the English version of the contract, which can be accessed below, is not authorised, but can be used as a translation of the authorised Danish contract.
It is your responsibility to ensure yourself and your belongings while you are staying in Denmark, as Aarhus University does not cover any losses that may occur. We highly recommend that you take out insurance either before or immediately after your arrival.
Read more about insurance in Denmark here.
You have received 1-2 keys, 1-2 access cards and 1 laundry card (approx):
Your key card/acces cards is your only way to access the IC Dormitory, the respective floors and your room or apartment. You can enter the main entrance between 7.30 am and 2 pm. To enter the building after 2 pm, you must use the dorm entrances in the left corner of or at the back of the building.
Please keep the card with you at all times as you will have no way to enter your room without it
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
Your key card is your only way to access the IC Dormitory, the respective floors and your room or apartment. You can enter the main entrance between 7.30 am and 2 pm. To enter the building after 2 pm, you must use the dorm entrances in the left corner of or at the back of the building.
NB: Please keep the card with you at all times as you will have no way to enter your room without it.
Lost your key card inside office hours?
Please contact the AU Housing staff at the reception.
Lost your key card outside office hours? Securitas (security services company): +45 7026 3650
Please state your name, address and room number when you call. A security guard will then come and open the door for you. Please be aware of possible costs using this service.
If you call the security guard from Securitas between 6:15 PM and 6:15 AM (evening/night), it is free of charge. However, during the period from 6:15 AM to 6:15 PM (daytime), you will be charged the cost subsequently.
Your key card is your only way to access the IC Dormitory, the respective floors and your room. You can only enter the main entrance to the building between 7.30 am - 2 pm. To enter the building after 2 pm you must use the entrance in the left corner or the back entrance to the building.
In order to enter from outside, the respective floors and your room, please swipe the card and enter the 4-digit code that was given to you.
Please keep the card with you at all times and remember your code or you will have no way to enter your room.
Lost your key card outside office hours? Securitas (security services company): +45 7026 3650
Please state your name, address and room number when you call. A security guard will then come and open the door for you. Please be aware of possible costs using this service.
If you call the security guard from Securitas between 6:15 PM and 6:15 AM (evening/night), it is free of charge. However, during the period from 6:15 AM to 6:15 PM (daytime), you will be charged the cost subsequently.
Other urgent* matters? AU's emergency number: +45 8715 1617
*You can call the emergency number with matters of the utmost urgency e.g. an accident, fire or a serious crime.
NB: You must call 112 if lives, property, or the environment are in acute danger, or if there is a need for immediate police assistance, an ambulance, the fire brigade or environmental action.
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
From 1 October 2025, a 3% fee will be added when paying rent with:
Aarhus University accepts VISA and Mastercard.
This fee is non-refundable and is the responsibility of the payer.
Please note: the fee percentage is subject to change.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Make sure that you are aware of and follow the house rules during your stay.
Make sure that you are aware of and follow the kitchen rules during your stay.
We advise you to clean your room weekly as this helps to limit damages and excessive wear.
You can find the cleaning products in the cleaning cabinet in the kitchen or the cleaning cabinet in the hallway on the fourth floor. If you run out of a product, please ask for a new one at the reception.
Each tenant has the responsibility to make sure the weekly cleaning duties are carried out and handed over for inspection every Monday after 9 am. Also depending on how long your stay is here at IC Dorm, you may have to carry out cleaning duties more than once. You can find the cleaning schedule in your residence folder.
It is important that each tenant keeps the kitchen and common areas clean and tidy at all times.
AU housing staff checks the kitchen 2 to 3 times a week to make sure that the kitchen is kept clean and tidy at all times.
Items that will be checked:
If you are indisposed to do the cleaning during the week allocated to you, it is your responsibility to change weeks with one of the other tenants!
If the weekly cleaning is not performed, a fine of DKK 500,- will be deducted from each tenant living on the floor and a professional cleaning company will be hired and the expenses (DKK 350,-) will be deducted from your deposit.
In the spirit of the community, please abide by the house rules set down by AU Housing.
Thank you!
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These protective layers are designed to protect your bed and maintain hygiene standards. You can find the names of the protective layers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the waterproof cover. It is also mandatory to use a pillowcase and duvet cover.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
You find the vacuum cleaners in a closet in the basement near the laundry room (you need your key to get in). If they’re not there, it’s because some of the other residents haven’t put them back. If that’s the case, you should contact your caretaker.
The laundry room is located in the basement of the IC Dormitory. The laundry room has two washing machines and a tumble dryer. You will also find a drying room in the other end of the basement. Please note, that it is not allowed to dry clothes inside the house as this creates an unhealthy indoor climate for the tenants as well as the building. You must use the dryer or dry you in the drying room.
You can find instructions on how to fill up your laundry card as well as how to use the washing in your residence folder and the guides below.
If you need further information about the laundry facilities, please contact AU Housing.
At IC Dormitory Eduroam is available. Eduroam is AU’s wireless network for students, employees and visitors from other research and teaching institutions.
Find instructions on how to set up Eduroam in the guides below.
If you have any questions or issues, please contact AU IT Support.
Parking your bike at the International Centre
Bike racks are provided for your use at the front entrance and the back entrance of the International Centre. When you park your bike, it is very important to lock the bike and secure it to the bike rack. Please note, as this is a public area, it is your responsibility, if you wish to park your bike here.
The International Centre will not take responsibility if the bike gets stolen.
Bikes parked inside the International Centre are not permitted, only in the storage space in the basement at IC Dorm.
Parking your car at Campus
You need to register your car to park on AU's parking spaces. You can do this and find more parking information here.
We strongly recommend that you study the official parking signs carefully as you might get a parking ticket (DKK 750) if you do not park correctly.
Please remember that the responsibility for parking legally is yours alone.
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 9 am on the latest moving-out date, which is 3 working days before your contract ends (maintenance period).
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
When you have moved out and returned your key, a moving-out inspection will take place.
You must contact AU Housing at [email protected] as soon as possible and at least 14 days before you move out to inform us about the date you will return your key so that we can plan the moving-out inspection accordingly.
The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below).
Please return the key and folder to the reception by 9:00 AM on the day of your departure at the International Centre Høegh Guldbergs Gade 4A. Simply knock on the door, and a staff member will come to collect them. If you are leaving early in the morning or during the night, please leave the key and folder in your room and notify the Housing Office in advance.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When you have moved out and returned your key, a moving-out inspection will take place. To avoid unnecessary expenses, we ask you to follow the instructions below.
You must throw out or take with you all personal belongings including, food items, (e.g. spices, flour, oil etc.) electrical devices and home decorations.
If you leave anything behind (aside from the protective layers, blanket, duvet and pillow) you will be deducted a garbage fee of a minimum of 500 DKK (500 DKK for the first hour, hereafter 350 DKK/hour).
Top mattress and mattress protector:
Leave both items on the bed in the order shown in the image. Do not remove them from the room.
Waterproof cover:
Make sure to wash it and put it back on your bed in the order shown in the image. If you do not wash it you will be deducted a cleaning fee.
Blanket, duvet and pillow
Leave foldet on the bed. Do not remove them from the room.
You can find the cleaning products in the cleaning cabinet in the kitchen or the cleaning cabinet in the hallway on the fourth floor. If you run out of a product, please ask for a new one at the reception.
Please return the key and folder to the reception by 9:00 AM on the day of your departure at the International Centre Høegh Guldbergs Gade 4A. Simply knock on the door, and a staff member will come to collect them. If you are leaving early in the morning or during the night, please leave the key and folder in your room and notify the Housing Office in advance.
NB: Please make sure to empty the residence folder for papers with personal information including your name.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must deregister your address/CPR. You can do it here.
If you have problems you can call Borgerservice at +45 89 40 22 22.
Please note that there is a fee of 1,020 DKK if you fail to deregister your address.
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease.
The deposit will be reimbursed to the same bank account you used when making the deposit payment.
It is not possible to deduct the last month’s rent from the deposit.
The processing time for reimbursement of deposit is 6 weeks to 3 months.
If you have questions about reimbursement of deposit, please contact [email protected]
Change of bank account
Deposits are always automatically refunded to the card from which the original payment was made. If the account has since been closed, or if the tenant wishes the deposit to be refunded to a different account, the tenant must notify us and submit the bank details for the desired account via the bank information form.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
9. I accept that, in the event of unpaid outstanding balances related to the housing contract, Aarhus University reserves the right to share relevant personal information, including contact details, CPR number and/or passport information, with the Danish Debt Collection Agency (Gældsstyrelsen).
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
