Høegh-Guldbergs Gade 6A, 8000 Aarhus C
You can collect your key from 1 pm on the first working day of your leasing period. You can also collect your key any following workday during our opening hours.
As an example, if your contract begins on Tuesday 1 August, you can collect your key from 1 pm on this date. However, if your contract begins on Saturday 15 July, you can collect your key from 1 pm on Monday 17 July. You will receive a pre-arrival email providing the exact date.
Please note that on the first working day of your lease, you can collect your key from 1 p.m., but access to the dorm will not be available until 3 p.m. due to cleaning. This will also be emphasized in the pre-arrival information you will receive from us.
You can collect your key at the reception at the International Centre during opening hours.
The address to International Centre is:
Dale T. Mortensen Building
Høegh-Guldbergs Gade 4A
8000 Aarhus C
Upon arrival at your residence, please conduct a thorough inspection of your housing.
If you find any damages or necessary repairs, please contact FEAS immediately.
Please note that any damages or necessary repairs that are not documented upon arrival or occur during your stay may result in deductions from your deposit upon moving out.
When you collect your key, you will receive two copies of your contract. One of the copies must be signed and returned to FEAS (att. Pia Timm Hagmann) within 7 days of your arrival, while the other copy is intended for your own keeping.
Please note that the contract can only start on the 1st of the month.
Before buying your plane ticket home please make sure that you know the latest moving-out date.
It is your responsibility to insure yourself and your belongings while you are staying in Denmark as Aarhus University does not cover any losses that may occur. We highly recommend that you take out the following insurance policies either before or immediately after your arrival.
| Third-party insurance/liability insurance (ansvarsforsikring) | This insurance is a must! The insurance covers any losses you might have if you have to pay compensation to another person. |
| Accident insurance (ulykkesforsikring | This insurance covers the financial consequences of an accident. |
| Home insurance (indboforsikring) | This type of insurance covers you and your personal belongings in cases of loss, damage, re-housing due to water or fire damage, as well as the costs associated with changing the locks if you lose your key. Be aware that housing provided via AU Housing doesn't include insurances and you must take out the necessary insurances yourself. Be aware that yours or your family's home-insurance in your home country doesn't cover your eventual loss in Denmark. |
We recommend that you contact different insurance companies to find the one that best suits your needs. Large insurance companies such as TRYG, Alm. Brand Forsikring and Top Danmark have websites in English.
When buying an insurance, the insurance company requests your Danish CPR number. If you have registered for CPR, but have not received it yet, simply tell the company that you are waiting for it, and you should still be able to buy an insurance.
You receive 1 key chip that gives you access to the main entrance and your room.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
Please contact Jydsk Vagt- & Hundetjeneste (emergency number) *: +45 8610 4644
*Please note that only serious emergencies (problems that cannot wait until ordinary office hours) will be handled by the emergency call service. If you call in technical assistance yourself – instead of using the emergency number – you have to pay for the service yourself.
Lost your key? Please use the emergency number and be aware of an 1100 DKK fee.
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
Make sure that you are aware of and follow the house rules during your stay.
You are responsible for regular, careful and correct cleaning of your room and bathroom.
You are welcome to use (and return) the vacuum cleaner found at the end of the hallway.
NB: No tape or nails on the walls! If damage is inflicted on the walls, you will be charged with the costs for painting/repairing of the walls.
Cleaning of shared kitchen
The residents are responsible for keeping the kitchen clean and in order at all times. Dishes must be cleaned immediately after use. The stove top, oven, kitchen counters and utensils must be cleaned after use.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These covers are designed to protect your bed and maintain hygiene standards. You can find the names of the covers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the mattress protector and waterproof cover. It is also mandatory to use a pillow case and duvet cover.
The furniture and kitchen equipment in your residence is provided by FEAS.
If any of the furniture or kitchen equipment is missing or damaged, please contact FEAS (Pia Timm Hagmann,pth@feas.dk).
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear).
Shared facilities: kitchen, dining room, bathroom, laundry facilities, common room
You can find a practical information about use of common areas in the house rules.
If you have any questions regarding the common areas, please ask a fellow dormmate, a supervisor present at the dormitory or FEAS (info@feas.dk).
The laundry room is located in the basement. You can find instructions on how to use the washing machine and the dryer in the laundry room.
Please note, that it is not allowed to dry clothes inside the room as this creates an unhealthy indoor climate for the tenant as well as the building. You must use the dryer or dry you on the drying racks in the laundry room.
If you need further information about the laundry facilities, please contact FEAS.
A wireless internet connection (Wi-Fi) is available and included in the rent.
If you have any issues or questions regarding the internet, please contact FEAS (Pia Timm Hagmann, pth@feas.dk).
In Denmark, 50% of the population are active cyclists and around 80% own a bike. Read more about the second most cycle-mad country in Europe and other ways to get around in Aarhus.
Rejseplanen - Journey plannerAarhus is situated on the Eastern coast of Jutland, the large peninsula in Denmark. The city is surrounded by the coastline and beaches to the east, forests to the south, and beautiful hills with lakes and streams to the west.
The city of Aarhus is home to more than 370,000 people, and around 13% of the city's population are students. That might explain why Aarhus was ranked as Denmark's best student city in 2021, 2022, and 2023!
You must move out before 10 am on the latest moving-out date, which is 3 working days before your contract ends (maintenance period).
You can find more information via the links below.
You can shorten your contract by submitting the notice of termination form before the notice deadline. Please, be aware of the latest moving-out date.
You can request an extension of your contract by contacting AU Housing a minimum of two months before your current contract ends.
Please note, that extensions are granted in exceptional cases only.
Please fill in the departure document and return it to FEAS (att. Pia Timm Hagmann) to arrange the moving-out inspection.
The residence must be cleared and cleaned for the inspection. To avoid unnecessary expenses, we ask you to follow the guidelines carefully (find more information in the tabs below).
Please return your keys to the mailbox marked "Service Staff". Put your key in an envelope clearly marked with your name and housing address and leave your residence folder in your room.
NB: Do NOT leave your keys in your room.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When you move out, FEAS preforms a moving-out inspection. To avoid unnecessary expenses, we ask you to follow the instructions below.
You must throw out or take with you all personal belongings including food items (e.g. spices, flour, oil etc.), electrical devices and home decorations.
If you leave anything behind (aside from bed covers, duvet and pillow) you will be deducted a garbage fee of a minimum of 500 DKK (500 DKK for the first hour, hereafter 350 DKK/hour).
Please return your keys to the mailbox marked "Service Staff". Put your key in an envelope clearly marked with your name and housing address and leave your residence folder in your room.
NB: Do NOT leave your keys in your room.
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
You must deregister your address/CPR.
Please follow this link.
If you do not have MitID, please call Citizen Service at +45 8940 1030.
The phone line is open Monday to Thursday from 10 AM to 6 PM, and Friday from 10 AM to 4 PM.
Please note that there is a fee of 570 DKK if you fail to deregister your address.
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease.
The deposit will be reimbursed to the same bank account you used when making the deposit payment.
The processing time for reimbursement of deposit is 6 weeks to 3 months.
If you have questions about reimbursement of deposit, please contact housingaccounts@au.dk
1. I accept to pay a booking fee of 600 DKK when I accept a housing offer from AU Housing.
1. I accept to pay the first month’s rent and possible service agreement fee with a payment via the online system when I accept my housing offer.
2. I accept that I must pay a deposit of one to three months’ rent. More information here.
3. I accept that I will pay my rent every month on or before the last weekday before the turn of the month by credit card only via the online system. In case I don’t pay the rent on time, I accept that a fee will apply and that I will pay any costs in connection with the termination of my contract (legal fee, court costs etc.). More information here.
4. I accept that I will pay possible service agreement expenses (covering costs such as utilities, laundry, internet and furniture) every month with my rent.
5. I accept the following cancellation policy:
6. The only way to terminate my contract is to send the notice of termination through the online form found here.
7. I accept that I must pay rent during the termination period.
8. I accept that AU is not responsible for my possible delay due to visa, health or any other problems and that I must pay my rent until my housing is terminated even though I haven’t collected my key.
1. I accept that I can move into my room on the first working day after my contract starts. If my contract starts on a Saturday, Sunday or holiday I can’t move in until the following Monday.
2. I accept that it is a prerequisite to collect my key that I submit my key collection date no later than 7 days before my arrival.
3. I accept that different moving-out dates apply to different residences depending on my leasing contract. The moving-out dates are:
4. I agree that I have read and understood the information about which of the above-mentioned moving-out dates applies to my contract. Find the notice termination deadline for your dorm in the online residence information (under the tab "Moving out" and sub-tab "Latest moving-out date and time").
5. I accept that I must pay rent during the maintenance period.
6. I agree that I will leave my housing in the same condition as found apart from normal wear and tear.
7. I agree to pay for neglect of my home, damaged and missing inventory, and insufficient cleaning of my room and adjoining common areas.
8. I agree that I will return the same number of keys and laundry card to the caretaker or to AU Housing as noted in the signed key agreement. If I lose any keys or the returned keys are copies of the original, I accept that I must pay for lock conversion and/or key replacement (up to 6000 DKK).
1. I am obliged to adhere to the house rules.
2. I am obliged to pay attention to neighbours and take part in weekly cleaning of common areas (if any) and half-yearly general cleaning of common areas.
3. I am fully responsible for the room/apartment that I rent. I will pay repair costs for damages caused by me or any person visiting me.
4. I am aware that AU doesn’t provide any insurance and it is my own responsibility to acquire suitable insurance to cover any loss of my belongings.
5. I accept that my housing is a single occupancy (unless otherwise explicitly informed about in my housing offer) and that it is only permissible for the contract holder to live there.
6. I accept that I am not allowed to sublet my housing
7. I accept that smoking is not allowed neither in my room/apartment nor in any common areas.
8. I accept that I am not allowed to paint, alter or make any permanent alterations in my room/apartment.
