What to do

• Upon moving in, please inspect your accommodation thoroughly. You have to fill out the "Moving in check list" no later than 3 days after picking up the keys at the Reception at AU Herning. The check list is online and can be found here.
  Note: Cost of repairing damages not reported upon moving in, or conducted during your stay, will be deducted from your deposit upon moving out.    
• Please note that in Denmark you will not receive mail until you have put your name on the mail box: Therefore we kindly ask you to do so as soon as possible after your arrival.  

The contact person at the reception is Heidi Maibritt Trampedach Larsen heidi@au.dk, tel. +45 8715 1908. Opening hours are Monday-Thursday 8.00-14.00, Friday 8.00-12.30.

Good to know

You might want a membership card for Studenterhuset where you can use the facilities including the fitness center. The membership is included in your rent. Please contact Heidi Maibritt Trampedach Larsen and fill in the membership form. Hereafter you need to bring a passport photo and the signed membership form to Boligselskabet Fruehøjgaard, Aaparken 2 (behind Bilka), 7400 Herning and they will make you a membership card. Exchange students staying for one or two semesters in Birk Centerpark 95, please contact Heidi Maibritt Trampedach Larsen heidi@au.dk.

Cleaning

If the cleaning of your accommodation is so unsatisfactory that you want the IC to order a cleaning company, please contact housing@au.dk immediately. 

Please click here to see cleaning guidelines and learn more about Danish cleaning products.

For your information - see price example for cleaning services in Denmark here.

Insurance

Have you checked your insurances? Who will pay if your PC is stolen? Who will pay if you lose your key? Who will pay if you accidentally damage anything in your apartment? Find more information under the 'Insurance' tab below.

Getting your contract 

You will receive your contract when you pick up your key at the Reception at AU Herning (see more details under "Moving  in"). The contract is in Danish. You will receive 2 copies of your contract. One copy is for yourself. The other one you must sign and return to the Reception at AU Herning within 7 days after arrival.  

Before buying your plane ticket home please consider that you must move out 7 working days before the end date of your contract.

One person in a shared apartment: Download an English translation of your contract.  This copy is for translation purposes only.  

Check the latest moving out dates here.

To shorten your contract:

- Submit the ‘Notice of termination’ form before deadline.

- Check notice deadlines and be aware of the latest moving out date. 

- Notice that your dorm has 3 months notice (meaning that you need to give notice 3 months
  before you want to move out.)  

To extend your contract:

- Contact housing@au.dk minimum two months before your contract ends.

- Note that extensions are granted in exceptional cases only. 

Rent payment

You must pay your first month's rent when you accept your housing offer (before arrival). If your lease starts on the 15^th, you will only be charged a half month’s rent for your first month.

At the end of each month you will receive an e-mail with information about the next month's rent payment. The rent can only be paid by credit card via our online self-service system. 

Booking fee

When accepting a housing offer from AU Housing, you accept to pay a non-refundable booking fee of 600 DKK.   

Deposit payment and reimbursement

See more information about deposit here.

If you have any questions regarding your rent payment, kindly send an email to housing@au.dk or click here for more information.  

Please note: The processing time for reimbursement of the deposit is from 6 weeks up to 3 months.  

Moving out date

You need to vacate your room 7 working days before your contract ends no later than 9 o’clock.

What to do:

• Arrange moving out inspection: 
  • Contact  Heidi Maibritt Trampedach Larsen heidi@btech.au.dk at the latest 2 weeks before the moving out day to arrange a time for the inspection.
  • Return keys to the inspector at the inspection (if you participate) or give the keys to Heidi in the reception (if you do not participate in the inspection)*
  • Note that it is not possible to stay in the accommodation after the inspection
• Clean and empty your accommodation:
  • Cleaning must be done before the inspection
  • Throw out or take with you all personal belongings, including duvet, pillow, your own furniture, food items (also spices, flour, oil etc.), electrical devices, and home decorations 
  • Clean own room and common areas according to the guidelines.
• (Deregister membership of Student House) 

• Deregister address/CPR:

  • You must deregister your address/CPR. Please follow this link. If you do not have MitID, please contact Citizen Service at +45 9628 2828. Please note that there is a fee of 570 DKK if you fail to deregister your address.

  • Notify your Danish bank about departure

  • Remove your name tag from the mailbox

 See information about reimbursement of your deposit here. 

Garbage fee

Before the inspection the accommodation must be vacated, cleaned, emptied for all personal belongings, including duvet, pillow, your own furniture, food items (also spices, flour, oil etc.), electrical devices, and home decorations. If you leave anything behind (also just very small things), you will be charged a minimum fee of 500 DKK (500 DKK for the first hour, hereafter 350 DKK/hour for handling of larger items like sofas, tables etc.)

* If the keys are not returned on time, you will have to pay for the lock to be replaced (up to 6000 DKK).

Note: If the cleaning is insufficient, a cleaning company will be hired to clean. The costs will be deducted from the deposit (minimum fee of 500 DKK).

It is your responsibility to insure yourself and your belongings while you are staying in Denmark as Aarhus University does not cover any losses that may occur. We highly recommend that you take out the following insurance policies either before or immediately after arriving in Denmark.

There is already an internet connection installed in your accommodation. You need to have internet cable and a router to have access to the WiFi internet. Internet cable and router are not provided. You should bring them with you or buy in Denmark. 

You will receive a guide to connecting to the internet at the reception, when you receive your key. 

If the internet is not working properly, you should contact Heidi Maibritt Trampedach Larsen at the reception, heidi@au.dk, tel. +45 8715 1908. Opening hours are Monday-Thursday 8.00-14.00, Friday 8.00-12.30.  

Common laundry facilities is located at Birk Centerpark 127 A. There are 10 washing machines and 5 dryers. Some of the washing machines have washing soup dispensing. You can see it on the machine as well as you can see the price per wash/drying.

You need the laundry card in order to use laundry facilities. You get it together with the keys to your accommodation. 

If you lose your washing card, you need to contact Heidi Maibritt Trampedach Larsen at the reception, heidi@au.dk, tel. +45 8715 1908. Opening hours are Monday-Thursday 8.00-14.00, Friday 8.00-12.30.

New laundry card costs 200 DKK. The cost of a new laundry card will be charged together with your rent.  

The laundry costs are included in your rent. 

Please click here to see cleaning guidelines and learn more about Danish cleaning products.

International Centre at AU

The furniture is expected to be left in the same condition and number as when you took over the tenancy, except for the normal wear and tear. If any of the basic furniture is broken, please contact Heidi Maibritt Trampedach Larsen heidi@btech.au.dk  and the furniture will be repaired or replaced. Please write your phone number in the email so that Heidi is able to contact you. Cost of missing or broken furniture will be deducted from your deposit. In the case of misuse, you must replace the equipment yourself before you leave the accommodation.

Click here to see a guide on how to use bed linen

Video on how to put on bed linen

Video on how to open and close venetian blinds. The video is not made by AU Housing.  

Transportation in Denmark

www.dsb.dk
Rejseplanen

The student community Studenterhuset arranges parties and other social events for International and Danish students at AU Herning.

Acute illness

General Practitioner (GP)
To visit a GP you need your health insurance card. If you need to see a GP before you have received your health insurance card, you can contact Christina Kuhr (week days 9am-3pm) on tel. 8715 1951. You also have the possibility to contact any GP before getting your health insurance card. GPs are open on weekdays from 0800 – 1600 hrs. 

Doctor on emergency duty (Lægevagten) – tel. 70 11 31 31
The doctor on emergency duty is available when GPs are closed: weekdays between 4 pm and 8 am, 24 hrs on weekends and public holidays. The doctor helps people who suddenly become ill or if a sickness gets worse. In special cases the doctor may choose to visit the patient at home or call an ambulance. You must make an appointment with the emergency doctor before you go there. So please remember to call before you go. If the doctor on emergency duty advice you to go to see him, he will tell you where to go.

You have to transport yourself to and from the ’Lægevagt’.

Emergency 1-1-2 (ambulance)
Call 1-1-2 in case of accidents and life threatening situations.

Dentist on emergency duty (Tandlægevagten) – tel. 4051 5162 
If you have any dental issues contact the dentist within normal working hours. You can find contact information in any phone book. If you have acute dental problems outside of normal working hours you can contact the dentist on emergency duty which is open Friday 18.00-21.00, Saturday, Sunday and public holidays 11.00-14.00.