You have received 1 black chip and 3 keys (approx):
When you move out the original keys noted in the signed key agreement must be returned. If you lose any keys or the returned keys are copies of the original, you must pay for lock conversion and/or key replacement (up to 6000 DKK).
When leaving your room and residence, please be aware that the doors might automatically lock behind you. If this is the case, please remember to bring your keys with you at all times.
Please note, that if you lose your key, you will be charged up to 6000 DKK to cover the expenses of lock conversion and/or key replacement.
If you lose your key, please find relevant information under the tab "In case of emergency".
You must pay your first month's rent when you accept your housing offer (before arrival). If your contract starts on the 15th you will only be charged half a month’s rent for your first month. When accepting a housing offer from AU Housing, you must also pay a booking fee of 600 DKK.
At the end of each month, you will receive an e-mail with information about the next month's rent payment. The rent can only be paid with a payment card via our online self-service system.
You must pay a deposit of one to three months’ rent (see your contract).
The deposit payment will be charged as a separate payment at the same time as the second month's rent.
The deposit (minus possible deductions) will be reimbursed after the moving-out inspection. The processing time for reimbursement of the deposit is 6 weeks to 3 months.
If you have any questions regarding payment and reimbursement of rent and deposit please contact Housing Accounts.
The caretaker's office is located xxx.
The caretaker is responsible for electricity, water, heat, drains and the general condition of the residence.
Please note that AU Housing is responsible for furniture and kitchenware.
See below who is responsible for the internet and laundry.
We encourage you to visit your caretaker as soon as possible after moving in, so he can introduce you to the building, the waste sorting system, and more.
Lost your key? Electrical problems? Plumbing, sewer or drain problems? Broken window? Heating problems? Another emergency related to your residence?
Please find the relevant contact information via the link below.
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
In case of emergencies related to your residence, please contact the landlord*. If you lose your key, please also contact AU Housing.
*Please only call the landlord after 4 pm if the matter is urgent. If you call with a non-urgent matter after 4 pm, you may be required to pay a 500 DKK fee. After 10 PM you should only call the landlord in case of fire or water damage.
In case of emergencies related to your residence, please contact the landlord*. If you lose your key, please also contact AU Housing.
*After 10 PM you should only call the landlord in case of fire or water damage.
Lost your key? Locksmith (Byens Låseservice): +45 8610 6500
NB: Be aware of the costs
Other urgent** matters? The fire department (Østjyllands Brandvæsen): +45 8676 7676
**You can call the fire department with matters of the utmost urgency e.g. water damage or fire.
Lost your key? Locksmith (Byens Låseservice): +45 8610 6500
NB: Be aware of the costs
Other urgent* matters? Emergency service (Vagtordning): +45 8830 0112
*You can call the emergency service with matters of the utmost urgency e.g. water damage, fire or break-in.
Lost your key? As a locksmith cannot open the doors, we advise you to ask your room mate for help and/or find somewhere else to stay and contact the caretaker during opening hours.
Other urgent* matters? Emergency service (Vagtordning): +45 8830 0112
*You can call the emergency service with matters of the utmost urgency e.g. water damage, fire or break-in.
Lost your key? Securitas (security services company): +45 7026 3650
Please provide the customer number 2003814
Other urgent* matters? Emergency number: +45 8942 7040
*You can call the emergency number with matters of the utmost urgency e.g. water damage, fire or break-in.
If you have an urgent problem, you should contact DRIFTSCENTERET.
If the Driftscenter is closed and the problem cannot wait until you can reach the Driftscenter or Østjysk Bolig’s office again, you should contact our emergency hotline:
+45 8744 7595*
*It is very expensive every time the emergency hotline is called, so consider carefully before picking up the phone. If a water pipe bursts in the middle of the night, you should of course not hesitate, but if your faucet is dripping or a fuse has blown, you should wait until the Driftscenter can be contacted again or you can handle the repair yourself.
If you call the emergency hotline with a problem that is either not urgent or is self-inflicted, the bill for the call-out will be sent directly to you.
Lost your key? Locksmith (Byens Låseservice): +45 8610 6500
NB: Be aware of the costs
If none of the above numbers answer, call this number:
Be aware of possible costs when using urgent phone numbers, e.g. locksmith and unnecessary calls to electrician, plumber etc.
Make sure that you are aware of and follow the house rules during your stay.
In order to avoid being deducted for any maintenance costs, we recommend that you read the maintenance regulation guidelines.
We advise you to clean your bedroom and bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, you are obliged to help clean the common areas. This includes the kitchen, common room, laundry room etc.
We advise you to clean your bedroom and bathroom weekly as this helps to limit damages and excessive wear.
In addition to this, are obliged to help clean the common areas of the dormitory. This includes the common room, laundry room, courtyard, and area by the pergola which are shared among all residents. Each resident is responsible for keeping track of the weeks they are assigned to clean the common areas.
You can find an overview of the cleaning schedule for common areas in the stairways.
If you are living in a shared apartment, you must keep the common areas, such as the kitchen and bathroom, clean and tidy at all times. Please do not leave any dishes unwashed. It is your responsibility, in cooperation with your roommate, to clean the kitchen, fridge, oven, and bathroom weekly.
Please note that if you move out before or after your roommate, you will have full responsibility for the cleanliness of the common areas during your moving-out inspection.
In Denmark, sorting and recycling waste and garbage is an everyday practice. By sorting our waste properly, we can contribute towards its reuse. Materials such as glass, plastic, metal, paper and small cardboard items can be recycled and transformed into new products.
Residual waste should always be disposed of in trash bags, securely tied with a knot.
Please ensure that you are familiar with the waste sorting process. If needed, you can ask the caretaker or your dorm mates to locate the appropriate containers.
"Pant" is a Danish system for recycling cans and bottles. Each time you buy drinks in cans or bottles with a deposit mark, you pay a deposit named 'pant'.
You get your deposit back by returning empty cans and bottles using reversed vending machines in your local supermarket.
The Danish deposit mark is a series of dots under two arrows in a circle. The letter in the deposit mark indicates how much you pay and therefore, how much you will get back when returning the bottle.
On top of your bed, there is a top mattress, a mattress protector and waterproof cover. These covers are designed to protect your bed and maintain hygiene standards. You can find the names of the covers and their proper order in the image below.
Please note, that for hygienic reasons it is mandatory to use a bed sheet on top of the mattress protector and waterproof cover. It is also mandatory to use a pillow case and duvet cover.
Before you move out, please wash the waterproof cover and arrange the covers in the correct order as shown in the image.
The furniture and kitchen equipment in your residence is provided by AU Housing.
If any of the furniture or kitchen equipment is missing or damaged, please contact AU Housing. If you have not yet submitted the moving-in checklist, please inform us about any missing or damaged furniture or kitchen equipment through the moving-in checklist.
The furniture and kitchen equipment must be left in the same condition and quantity as when you moved in (except for normal wear and tear). The cost of missing or damaged items will be deducted from your deposit.
Se den separate side med referencer til internet
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