Your leasing contract starts on the day stated in your housing offer, and normally you can pick up your key from that date (or any day hereafter) at the Reception at AU Herning (AU HE). If it happens that your lease starts on a Saturday, Sunday or public holiday, you can't pick up your key until the first weekday hereafter. You need to arrange and pay for short term accommodation until then yourself.
You can pick up your key and leasing contract at the Reception, BTECH, Birk Centerpark 15, 7400 Herning. Office hours Monday-Thursday from 8am to 2pm, Friday from 8am to 12.30noon. However, we always suggest that you contact Heidi Maibritt Trampedach Larsen - heidi@au.dk to make an appointment for picking up your keys and leasing contract. If you arrive outside office hours you need to arrange short term accommodation yourself.
You have to fill in the moving in checklist immediately after having moved in. As this might determine how much of your deposit you will get back, you are asked to complete the report on your first day. Complaints should immediately be addressed to Heidi Maibritt Trampedach Larsen - heidi@au.dk including if you notice any problems with the furniture or you have complaints regarding the cleaning of your room.
AU Housing strongly recommends that you take out home contents insurance that will cover your loss in case of burglary, fire etc. AU does not cover any losses.
If you wish to alter the period of your accommodation during your stay in Herning, make sure to notify housing@au.dk as soon as possible by filling out the “Notice of termination” – form. Please notice that you can terminate your lease with 3 months’ notice to the 1st in a month. You will have to vacate your apartment no later than 7 working days before the contract ends.
Please make an appointment with Heidi Maibritt Trampedach Larsen - heidi@au.dk to book an inspection of your room before you leave. If possible, please be present during the inspection. Read more here.
After the inspection, please return keys, student card and laundry card (if any) to the inspector. If you are unable to attend the inspection, the above items are to be returned to Heidi Maibritt Trampedach at the reception. (During office hours.)
Loss of keys, student card and laundry card, a fee will be deducted from your deposit. (200 DDK per card)
The deposit will be reimbursed (after withdrawal of eventual costs) after the final inspection when you have left your lease. The deposit will be reimbursed to the same credit card you used when making the deposit payment. Reimbursement in cash is not possible. The processing time for reimbursement of deposit can be up to 3 months.
Remember to inform the National Registry Office of your departure. You need to give them your address in your home country.
They can be reached by email to opb@herning.dk or at Rådhuset, Indgang B, 7400 Herning. If you send them an email, please include your CPR number and your address in Herning.
